Bilingual Collections Specialist
4 days ago
Vaughan ON, York Regional Municipality, ON; Ontario, Canada
GFL Environmental Inc.
Full-time
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The Bilingual Collections Specialist is responsible for managing collection activities across assigned accounts. This role involves working closely with Sales Representatives, Branch Personnel, and General/Facility Managers to provide ongoing account updates while delivering exceptional service to both internal and external stakeholders.
Account Management & Reconciliation: Analyze and reconcile assigned accounts monthly; Collections Execution: Manage and execute collection processes in accordance with company policies, including direct phone outreach and written correspondence.
Reporting & Escalation: Provide monthly reporting on delinquent accounts to the Collections Manager; Monitor, analyze, and maintain unapplied cash and credit balances in coordination with the cash applications team.
Account Documentation: Maintain detailed, accurate records of collection efforts, account notes, and updated contact information for delinquent accounts.
Consistently meet or exceed monthly individual and team collection objectives.
Comply with all applicable local, state, and federal laws, industry regulations, and internal company policies.
from a two-year college or technical school, or an equivalent combination of education and related experience.
Experience:
1–3 years of hands-on experience in collections, accounts receivable (A/R), or customer service. Language: Fluency in both written and spoken French and English (bilingual). Technical
Skills:
Proficiency with Microsoft Excel and Google Sheets. Excellent verbal and written communication skills with strong telephone etiquette. Proven ability to resolve customer complaints and billing inquiries tactfully and efficiently.
Experience:
1–3 years of hands-on experience in collections, accounts receivable (A/R), or customer service. Language: Fluency in both written and spoken French and English (bilingual). Technical
Skills:
Proficiency with Microsoft Excel and Google Sheets. Excellent verbal and written communication skills with strong telephone etiquette. Proven ability to resolve customer complaints and billing inquiries tactfully and efficiently.