Customer Experience Lead

2 weeks ago

Calgary AB, Calgary Census Division, AB; Alberta, Canada Scotiabank Full-time

Scotiabank is seeking a Customer Experience Lead at Aspen Woods Branch, AB in Calgary to oversee Retail Service teams and champion customer-first service. You will lead and develop Customer Experience Associates, act as OIC when needed, and drive branch-wide initiatives to improve the customer experience.

The role emphasizes strong leadership, coaching, scheduling, and promoting digital/self-service banking options, with a focus on delivering outstanding service and collaborating within the