Service Technician

The Field Service Tech performs all trouble shooting and customer training on new and existing machines to customers’ satisfaction. Puts new machines into service, which includes testing and demonstration of the new equipment at the customer’s site. Repairs existing equipment at the customers site. Trouble shoots the machines and perform the necessary service, maintenance, and repairs to restore the equipment to proper operation. 80+% travel to Canadian and foreign customers’ locations for machine start up, troubleshooting and repair along with customer training. ~ Recommends repair parts and product improvements to customers. ~ Advises and trains customers on proper maintenance and operation of Nordco equipment. ~ Prepares weekly travel expense records and field reports as required. ~ Makes positive contributions towards the continuous improvement of our equipment and processes. ~ Ability to work independently and achieve effective rapport with customers. High School diploma or equivalent along with a minimum of 5 years of experience as an industrial or mobile heavy equipment mechanic. PLC and/or CanBus systems troubleshooting training strongly preferred General mechanical experience, extensive knowledge of pneumatic, hydraulic and electrical systems including the ability to read schematics Technical Skills Requires mechanical aptitude Ability to read and interpret business documents, technical procedures, governmental regulations and professional journals. Ability to effectively present information and respond to questions from managers, customers, suppliers and the public. Ability to successfully work in an environment with diverse personalities and build strong customer relationships. French speaking preferred Travel ~70 – 80% travel or foreign and domestic locations ~ Valid Drivers License and Passport Required While performing the duties of this job, the employee frequently works near moving mechanical parts and is frequently exposed to fumes or airborne particles. Travel to remote job sites is required. While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel objects, tools or controls and talk or hear. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. The salary rate for this role is currently $72500-96000 The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.
Other benefit offerings for this role may include annual bonus, if eligible. Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike. Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re building a culture where leadership, inclusion and your unique perspective fuel progress. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.