Mercedes-Benz Customer Experience Representative
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Customer communication and appointment coordination define this full-time BDC Representative role at Mercedes-Benz Country Hills. Support guests across phone, email, text, and online platforms.
As a BDC Representative, you will connect guests with Brand Specialists and the dealership team. The work combines CRM recordkeeping, vehicle information, delivery coordination, and follow-up communication. Your service helps guide customers from first contact through vehicle delivery and ongoing ownership support.
Key Responsibilities:
- Respond to guest inquiries across phone, email, text, and online platforms
- Arrange and confirm appointments with sales teams and Brand Specialists
- Maintain accurate CRM notes and follow-up activity records
- Coordinate vehicle delivery preparations and supporting documentation
- Conduct personalized vehicle orientations and ownership follow-up communications
Requirements:
- High school diploma or equivalent education
- Excellent verbal and written English communication skills
- Strong customer service and relationship-building abilities
- Organizational skills for managing multiple priorities accurately
- Comfort using CRM platforms and Microsoft Office applications
Bring professional communication, accurate coordination, and customer-focused service to the Mercedes-Benz Country Hills guest experience.
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