NTT DATA Remote Bilingual Customer Associate
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Become a crucial part of NTT DATA as a Remote Bilingual Customer Associate, skilled in delivering exemplary service to clients. Help enrich customer relationships by ensuring their needs are met effectively in both French and English.
In this full-time remote role, you'll use your customer service expertise to manage inquiries in a supportive and challenging environment. You'll navigate the Customer Care Centre's systems while providing comprehensive support, making a significant impact on customer loyalty and satisfaction.
Key Responsibilities:
- Manage telephone inquiries professionally via various platforms
- Assess customer information and decide on follow-up actions
- Ensure accurate documentation of all interactions
- Stay well-informed about company products and services
- Actively promote services based on customer needs
Requirements:
- Required post-secondary degree or diploma
- Experience in customer service within a call center setting
- Bilingual communication skills in French and English
- Strong writing and grammar proficiency
- Flexibility in work hours and ability to thrive under pressure
Leverage your bilingual skills and customer service background in this dynamic role with NTT DATA, where your contributions truly matter.
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