Bilingual Analyst for Pay End User Experience in P2P
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Elevate user satisfaction as a Bilingual Analyst specializing in Pay End User Experience. Join a collaborative Global P2P Operations team in Montreal, focused on seamless service delivery and technical excellence.
This role requires a candidate fluent in French and English, with 2-4 years of experience in the P2P domain. Key skills include invoice processing, vendor payments, and reconciliation. The position emphasizes improving end-user experience while managing service desk queries effectively.
Key Responsibilities:
- Resolve inbound customer queries via concierge helpline
- Manage P2P ticket efficiently, improving service quality
- Assist users in familiarizing with P2P processes
- Act as a single point of contact for E2E P2P inquiries
- Ensure timely and accurate query resolution
Requirements:
- Bilingual French/English mandatory; Spanish is a plus
- 2-4 years P2P experience, including invoice processing
- Familiarity with SAP and Service Now/RTTMS
- Strong analytical and problem-solving skills
- Proactive and results-driven mindset
Become a key player in enhancing user experiences in a vibrant P2P team while ensuring high standards
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