Salesforce Developer

2 weeks ago

Montréal QC, Montreal Regional Municipality, QC; Montréal region; Québec Province, Canada CoFoMo Inc. Full-time

  • Salesforce DeveloperMontrealHybridSoftware Development and EngineeringApplyWith over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.## Our promiseHelp our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.##

    Job description
    Here's a brief overview of the tasks and responsibilities you'll have :
    • Configure and expand Service Cloud and Cloud Voice features as part of a telephony migration project;
    • Participate in the implementation of a unique customer record in a new Salesforce CRM instance;
    • Migrate ticketing features from an existing instance to a new Salesforce platform;
    • Contribute to the resolution of incidents related to the relationship center and customer support;
    • Collaborate in the migration of customer contact center activities to a new Salesforce instance;
    • Integrate telephony solutions with Salesforce Service Cloud Voice and third-party tools;
    • Ensure the quality, performance and maintenance of the developments carried out;
    • Participate in the development, integration, testing and delivery of solutions. The profile you are looking for is as follows:
    • Have a minimum of five (5) years of experience in application development, including two years with Salesforce;
    • Be Salesforce Platform Developer I certified;
    • Master development with Java and JavaScript;
    • Be familiar with Flow Builder, Apex programming, and Salesforce automations;
    • Apply design patterns, trigger handling, asynchronous operations, integration patterns, and unit testing;
    • Experience with Salesforce REST and SOAP APIs for integrating telephony solutions and third-party tools;
    • Use Salesforce Service Cloud, Omnichannel, Routing, Queues, Service Console, Case Management, Email-to-Case, and Web-to-Case;
    • Develop with Apex, including classes, triggers, Batch Apex, and scheduled tasks;
    • Design Lightning Web Components (LWC);
    • Demonstrate excellent verbal and written communication skills in French as well as an appropriate knowledge of English;
    • Demonstrate analytical skills, synthesis, autonomy, organization and a strong sense of customer service;
    • Collaborate effectively in multidisciplinary teams and be available on call as needed;
    • Knowledge of Azure DevOps, GitLab, and Visual Studio tools (an asset);
    • Experience with Salesforce AI, including Einstein Bots and speech transcription (an asset);
    • Proficiency in Salesforce Service Cloud Voice and expertise related to Service Cloud Consultant (an asset);
    • Experience in front-end development with Lightning Web Components as well as Angular or Vue.js (an asset);
    • Use Salesforce DevOps tools such as SFDX, Git, CI/CD, and Gearset (an asset);
    • Knowledge of Docker containers as well as Kubernetes or OpenShift (an asset);
    • Understand Data Mesh concepts and event-driven architectures, including Kafka and pub/sub (an asset);
    • Apply agile and Scrum methodologies (an asset);
    • Knowledge of SQL Server, Oracle and Windows environments (an asset);
    • Use JIRA, Confluence and XRAY in a software development context (an asset).
    Apply
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