Salesforce Developer
2 weeks ago
Montréal QC, Montreal Regional Municipality, QC; Montréal region; Québec Province, Canada
CoFoMo Inc.
Full-time
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- Salesforce DeveloperMontrealHybridSoftware Development and EngineeringApplyWith over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.## Our promiseHelp our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.##
Job description
Here's a brief overview of the tasks and responsibilities you'll have :
• Configure and expand Service Cloud and Cloud Voice features as part of a telephony migration project;
• Participate in the implementation of a unique customer record in a new Salesforce CRM instance;
• Migrate ticketing features from an existing instance to a new Salesforce platform;
• Contribute to the resolution of incidents related to the relationship center and customer support;
• Collaborate in the migration of customer contact center activities to a new Salesforce instance;
• Integrate telephony solutions with Salesforce Service Cloud Voice and third-party tools;
• Ensure the quality, performance and maintenance of the developments carried out;
• Participate in the development, integration, testing and delivery of solutions. The profile you are looking for is as follows:
• Have a minimum of five (5) years of experience in application development, including two years with Salesforce;
• Be Salesforce Platform Developer I certified;
• Master development with Java and JavaScript;
• Be familiar with Flow Builder, Apex programming, and Salesforce automations;
• Apply design patterns, trigger handling, asynchronous operations, integration patterns, and unit testing;
• Experience with Salesforce REST and SOAP APIs for integrating telephony solutions and third-party tools;
• Use Salesforce Service Cloud, Omnichannel, Routing, Queues, Service Console, Case Management, Email-to-Case, and Web-to-Case;
• Develop with Apex, including classes, triggers, Batch Apex, and scheduled tasks;
• Design Lightning Web Components (LWC);
• Demonstrate excellent verbal and written communication skills in French as well as an appropriate knowledge of English;
• Demonstrate analytical skills, synthesis, autonomy, organization and a strong sense of customer service;
• Collaborate effectively in multidisciplinary teams and be available on call as needed;
• Knowledge of Azure DevOps, GitLab, and Visual Studio tools (an asset);
• Experience with Salesforce AI, including Einstein Bots and speech transcription (an asset);
• Proficiency in Salesforce Service Cloud Voice and expertise related to Service Cloud Consultant (an asset);
• Experience in front-end development with Lightning Web Components as well as Angular or Vue.js (an asset);
• Use Salesforce DevOps tools such as SFDX, Git, CI/CD, and Gearset (an asset);
• Knowledge of Docker containers as well as Kubernetes or OpenShift (an asset);
• Understand Data Mesh concepts and event-driven architectures, including Kafka and pub/sub (an asset);
• Apply agile and Scrum methodologies (an asset);
• Knowledge of SQL Server, Oracle and Windows environments (an asset);
• Use JIRA, Confluence and XRAY in a software development context (an asset).
Apply - J-18808-Ljbffr