Account Manager

Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first
- developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. The CST role is to be located on Vancouver Island and is focused on supporting the neurosurgery and spine program at Victoria General Hospital. This position requires a clinically strong individual who can provide reliable, responsive support to a high-volume surgical program. The role demands a high level of accessibility and flexibility, as the Account Manager must be prepared to assist with scheduled procedures as well as unexpected trauma cases that arise within the program. Beyond clinical case support, the CST is responsible for managing the territory with an ownership mindset. This includes building strong relationships with surgeons and hospital staff, ensuring consistent clinical excellence in the operating room, and identifying opportunities to support the continued growth and development of the neurosurgery and spine program on Vancouver Island. Promote and sell Medtronic products and services within an assigned geographic territory and/or customer accounts to meet or exceed sales targets. Develop, build, and maintain strong long-term relationships with key stakeholders, including healthcare professionals, hospital staff, and distribution partners. Identify and pursue new business opportunities by assessing customer needs and delivering product solutions that maximize the clinical and economic value of Medtronic technologies. Provide clinical and product education to healthcare professionals to support safe and effective use of Medtronic products and services. Conduct market research and maintain awareness of customer needs, market dynamics, and competitive activity. Implement territory and market development strategies, adjusting plans as needed to achieve business objectives. Communicate customer feedback, product insights, and market intelligence to internal stakeholders including Marketing, Operations, and Research & Development. PLEASE NOTE: We use artificial intelligence (AI) to review resumes of candidates and assess their fit based on the criteria outlined in the job posting. This posting reflects a current, genuine vacancy that we are actively recruiting to fill. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: The employee is also required to interact with a computer and communicate with peers and co-workers. Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process. Sales Professional Career Stream: The majority of time is spent developing and maintaining customer relationships, identifying and cultivating new opportunities, executing sales strategies, and closing business. Autonomy An established and productive sales professional managing multiple small to mid-size accounts. Responsible for selling products and/or services to existing customers while identifying and developing new opportunities. Operates with general supervision while independently managing territory priorities and customer relationships. Organizational Impact Responsible for achieving individual sales targets within the assigned product portfolio and territory by expanding existing accounts and developing new business. Contributes directly to departmental sales results and may help establish account-level objectives. Typically manages moderately complex accounts or a small to mid-size territory. Demonstrates understanding of the market landscape, pricing structures, and commercial strategy, and may collaborate with Sales, Marketing, and Finance to structure more complex agreements. Innovation and Complexity Identifies opportunities to improve sales processes and recommends adjustments to enhance effectiveness. Adapts account strategies to overcome challenges and achieve sales goals. Communicates with customers and partners through presentations, discussions, and negotiations to build relationships and close sales. Leadership and Talent Management Receives general direction on routine work and more detailed guidance on new initiatives or projects. May provide informal mentorship, guidance, or support to junior sales professionals or support staff. Relevant experience may include sales, clinical support, or related roles within the Medical Devices industry, Medtech, Healthcare, or Life Sciences. High School Diploma (or equivalent) w