Medical Operations Analyst

3 days ago
Winnipeg MB, Winnipeg Census Division, MB; Manitoba, Canada Manitoba Liquor & Lotteries Full-time
The Operations Analyst is responsible for providing technical and non-technical operational support to Manitoba Liquor & Lotteries end users and to First Nations casinos within Manitoba. Assist end users with software applications, file accesses and hardware support as required. Action and close all Tier II support calls, including matching to recurring problems in support database, defining, investigating, diagnosing and resolving all problems, monitoring known errors and raising Service/Support RFCs (Requests for Changes), preventing incidents by proposing and implementing improvements to the infrastructure, and reporting on results and major changes. Recover services/systems in a timely manner, and document all actions in the support database. Assist with communication of site failures and outages. Research technical and non-technical problems, and resolve in a timely manner. Install hardware, operating system, and application software. Coordinate all voice and data cabling as required. Monitor server to ensure operational performance. Perform quarterly tasks at remote First Nation casinos. Modify and delete accounts for all assigned systems. Manage new administration accounts for all assigned systems. Participate as a technical resource for project teams. Support and comply with Corporate Social Responsibility, policies, procedures, and practices. Complete required courses and video training. Have and maintain a valid Manitoba Class 5 Drivers License and access to a vehicle. The core competencies for this position include achieving quality results, adaptability/managing change, communication, customer service, decision making and problem solving, integrity and building trust, teamwork and cooperation and valuing diversity. These competencies are deemed important for the success of the position and organization. A+, Network+, Linux+, RHCE, MCTS, MCITP, CCNA, OCA. Courses in supervision/management would be an asset. Previous customer service experience and proven project coordination exposure is an asset. Bilingual French/English language skills are an asset. ***Testing may form part of the screening/selection process. Employment Equity will be a factor in the recruitment process.

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