Salesforce Application Support Analyst
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Overview
Job Title: Salesforce Accounts Receivable (AR) Business Systems Analyst
Location: Toronto, ON (1-2 days in the office based on business need)
Responsibilities
- Support TFO operational needs including system bug triage, business process support, technical advisory, business requirements gathering, managing SOX controls, and system configuration for AR.
- Create and maintain technical and process documentation
- Support large company projects and other initiatives that impact AR Operations systems.
- Work closely with IT and other business units to execute new technology or functionality implementations.
- Facilitate and maintain partnerships with key system and business stakeholders
- Identify areas of improvement to increase process efficiencies and data integrity. Providing solutions in accordance with industry best practices and company policy.
Required Skills/Experience
- Bachelors' degree in computer science/engineering or information systems discipline or equivalent
- At least 3 years of professional Systems Analyst experience, or focus in system enhancements and product or program management
- Familiarity with Salesforce Lightning Platform; specifically CRM, Service Cloud, and Marketing Cloud
- Proficient in systems analysis, specifically data analysis, process modeling, and systems design and implementation methodologies
- Knowledge in system implementations, with a strong interest in new technologies.
- Hands-on experience in obtaining requirements from business users and subject matter experts, reviewing business priorities, and/or analyzing options & risks
- Experience of working in a fast-paced environment, with the ability to manage ambiguity, and changing priorities while delivering excellent results. Specific focus on team collaboration and self organization using information systems
- Liaise effectively between lines of business and the development team, while working with a wide range of stakeholders
- Communicates in a clear, concise, and timely manner and operates effectively as a team player
- Functional understanding of SQL or other query language
Desired Skills/Experience
- Masters degree in information technology or business administration
- Knowledge of agile methodology and product development models.
- Understanding of Quote to Cash function (credit, billing, collections, bad debt, AR) as well as revenue accounting
- Cloud CRM and ERP experience preferred
- Preferred knowledge of other systems like Mulesoft, Oracle R12
Seniority level
- Mid-Senior level
Employment type
- Contract
Job function
- Information Technology
Industries
- IT Services and IT Consulting
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