Business Systems Analyst

Business Systems Analyst Company: CST Savings Inc.
Financial Services
Reports to: Manager, Business Analysis & Quality Assurance
Flexible Work Location Arrangements Available
The Business Systems Analyst (BSA) engages directly with business users, process owners, leadership, and IT teams to perform structured technical and operational analysis of business needs. The BSA applies formal business analysis processes and methodologies to elicit, analyze, validate, and document business, functional, and non-functional requirements, ensuring solutions are clearly defined, traceable, and aligned to business objectives.

This role contributes to solution design and business process improvements that enhance operational efficiency while ensuring compliance with business, regulatory, and quality standards. The BSA maintains comprehensive and accurate analysis documentation, including requirements, process flows, specifications, and acceptance criteria, to support development, testing, and delivery. The BSA works closely with business leaders and process owners to drive innovation, efficiency, and flexibility across enterprise systems and processes. This role has full accountability for the end-to-end requirements lifecycle, championing quality governance, documentation standards, and requirement traceability from discovery through implementation and post-delivery validation, ultimately enabling a positive customer and employee experience.

Execute end-to-end Business Analysis processes across the full requirements lifecycle, including discovery, elicitation, analysis, documentation, validation, traceability, and change management.
Conduct comprehensive analysis of business processes, systems, data, and workflows to identify improvement opportunities, risks, and quality enhancements.
Translate business needs into clear, complete, and testable functional and technical requirements, ensuring alignment with business objectives and solution design.
Identify, document, and validate non-functional requirements to support system reliability, scalability, performance, security, and availability.
financial products and regulated environments) to ensure solutions meet business, regulatory, and compliance standards.
Support and coordinate User Acceptance Testing (UAT) by defining acceptance criteria, preparing test scenarios, validating outcomes, and ensuring business readiness for release.
Promote quality-driven delivery by integrating QA best practices, including collaboration on manual and automated testing strategies to enable early defect detection.
Actively contribute to Agile delivery teams by developing high-quality user stories, defining success metrics, and participating in Agile ceremonies to ensure alignment with business objectives.
Engage stakeholders at all levels to elicit requirements, manage expectations, communicate progress, and deliver solutions that meet business needs.
Maintain complete and accurate BA documentation, including business requirements, functional specifications, process flows, acceptance criteria, traceability artifacts, and test evidence.
Provide regular reporting on project status, risks, issues, dependencies, and quality outcomes to management and governance forums.
Recommend and implement solution improvements that balance business value, quality, and delivery efficiency, continuously identifying opportunities for innovation.
Perform data analysis and validation activities, including data integrity checks, migration support, and data cleansing as required.
Ensure business processes and solution initiatives are aligned with organizational strategy and operational goals.
Apply structured Business Analysis methodologies and actively contribute to the continuous improvement of BA standards, processes, and solution quality.
Review, analyze, and optimize complex, cross-functional business processes, negotiating handoffs, controls, roles, and responsibilities to reduce inefficiencies and risk.
Support additional projects and responsibilities as assigned.

5+ years of Business Systems Analysis experience delivering solutions in complex technical and regulated environments.
~ Ongoing professional development in Business Analysis or certifications such as CCBA (Certification of Capability in Business Analysis) is considered a strong asset.
~ Demonstrated experience across Agile, Waterfall, and Hybrid delivery models.
~ Proven ability to independently own and lead business analysis activities end-to-end.
~ Strong capability in writing clear, high-quality, testable requirements and partnering effectively with QA and Development teams.
~ Hands-on experience supporting UAT planning, execution, and defect resolution.
~ Competitive salary and annual discretionary bonus program.
Group Pension Plan with company contributions.
Vacation package plus additional paid days off.
Flexible Work Location Arrangements Available
Wellness Program, Employee and Family Assistance Program, Employee Recognition Program and much more

We’re the creators of Education Savings Plans in Canada. Our founders pioneered a movement to create and deliver solutions to make higher education accessible for all. Almost 900,000+ students helped
~$4.8 billion+ in total assets
~$Through our expert guidance and powerful investment options, we help Canadian’s invest in our children’s future with Registered Education Savings Plans (RESPs). CST Spark is the latest chapter from the ongoing story of innovative education savings. Today, we continue to inspire and revolutionize education savings with CST Spark– the simple, modern RESP that combines top investment expertise with the latest technology.

Accommodations are available upon request for candidates taking part in all aspects of the hiring process.