Student Service Representative

Student Service Representative
- Student Accounts , Office of Student Awards, Fees & myLaurentian Hub

Salary:
$33.88
- $38.80 per hour Full-Time AppointmentTHIS POSITION IS DESIGNATED AS ONE THAT MAY REQUIRE A DIFFERENT WORK WEEK AND/OR HOURS OF WORK. Reporting to the Manager ,Office of Student Awards, Fees & myLaurentian Hub, the Student Service Representative
- Student Accounts will be the face of myLaurentian Hub, a comprehensive model of centralized administrative services focusing on information sharing and quality service provided by knowledgeable and courteous staff who support positive student experiences. Ensures the delivery of exceptional customer service; Resolves student complaints, problems, issues, concerns, inquiries, and requests and provides a variety of services to students (prospective, future, current or former) and members of the general public via face-to-face interactions, phone, email, mail, web chat and social media channels; Assist with the administration of OSAP and various other federal and provincial loan programs, as well as scholarships and bursaries. Issue refunds, add administrative charges to accounts and other related tasks associated with student accounts as directed. Respond to enquiries and assist students, faculty, and the general public with fees, OSAP, out-of-province financial aid, bursaries, awards, and scholarships. Via face-to-face interactions, phone, email, mail, web chat and social media channels; Other duties related to the position including training other staff. Undergraduate degree or three(3)-year college diploma in a related field Minimum two(2) years of experience using database software; Proven and demonstrated commitment to the customer experience; Proven and demonstrated commitment to assisting students; Demonstrated and practiced exceptional service delivery skills; Ability to quickly learn specialized computer applications; Flexible schedule with the ability to work on evenings and weekends; Experience delivering services related to OSAP and other university administrative services; Experience with a CRM system is an asset; Ability to work fluently (verbal and written) in both official languages, French and English, is required. Monday through Friday, during, and including, the months from September to April, and from 8:30 a.m. m Monday through Friday during and including May to August., At Laurentian University, we recognize that work-life balance is essential for both personal well-being and professional success. Our policy offers employees some flexibility to better balance personal needs while maintaining effective service delivery. Laurentian University is an inclusive and welcoming community committed to employment equity. Applications are encouraged from members of equity-seeking communities including women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities/expressions. Laurentian University's bilingualism policy provides a provision regarding the language requirement for persons self-identifying as First Nations, Métis or Inuit. Requests for accommodation can be made at any stage during the recruitment process.