Bilingual Resource Officer at TD
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
By continuing, you agree to our Terms & Privacy Policy.
Elevate customer service experiences as a Bilingual Resource Officer III with TD in Laval, Quebec. This hybrid role requires financial expertise and proficiency in both French and English to assist clients effectively. As a Bilingual Resource Officer III at TD, you will be a critical support for representatives, resolving issues for clients and partners while ensuring a high-quality service. You will provide informed counsel based on clients' financial circumstances, proactively identifying cross-selling opportunities. Strong communication and analytical skills are essential to thrive in this full-time position. Key Responsibilities:
- Deliver courteous and efficient customer service
- Resolve and escalate client issues as necessary
- Maintain strong relationships with clients and partners
- Provide proactive financial advice and insights
- Monitor daily operational workflows and priorities
- Bachelor’s degree required
- Minimum three years of relevant experience
- Bilingual in English and French
- Must have PQAP license
- In-depth knowledge of banking products and services