Bilingual Resource Officer at TD

3 days ago

Laval QC, Laval Regional Municipality, QC; Laval région; Québec Province, Canada TD Bank Full-time

Elevate customer service experiences as a Bilingual Resource Officer III with TD in Laval, Quebec. This hybrid role requires financial expertise and proficiency in both French and English to assist clients effectively. As a Bilingual Resource Officer III at TD, you will be a critical support for representatives, resolving issues for clients and partners while ensuring a high-quality service. You will provide informed counsel based on clients' financial circumstances, proactively identifying cross-selling opportunities. Strong communication and analytical skills are essential to thrive in this full-time position. Key Responsibilities:

  • Deliver courteous and efficient customer service
  • Resolve and escalate client issues as necessary
  • Maintain strong relationships with clients and partners
  • Provide proactive financial advice and insights
  • Monitor daily operational workflows and priorities
Requirements:
  • Bachelor’s degree required
  • Minimum three years of relevant experience
  • Bilingual in English and French
  • Must have PQAP license
  • In-depth knowledge of banking products and services
Support TD by utilizing your bilingual skills and financial knowledge to enhance customer relations in Laval. #J-18808-Ljbffr