Educational Support Operations Specialist Role

3 days ago

Prince Edward Island, Canada Stemble Learning Inc. Full-time

Join Stemble as a Support Operations Specialist, providing vital support to students and instructors in a remote setting. You'll manage inquiries, resolve issues, and maintain communication flow. Working full-time from anywhere in Canada, you will be tasked with handling the HubSpot support queue and addressing first-line issues. Your role here is pivotal in recognizing problems and escalating them appropriately to safeguard the quality of education offered by Stemble. Strong attention to detail and a structured approach are fundamental in supporting our teaching teams effectively. Key Responsibilities:

  • Manage weekday support requests efficiently
  • Provide clear assistance to users
  • Resolve common issues following established guidelines
  • Ensure smooth communication for ticket handoffs
  • Identify and escalate broader issues when necessary
Requirements:
  • Experience in customer service or similar areas
  • Clear communication is crucial
  • Detail-oriented troubleshooting mindset
  • Proficient in utilizing tools like HubSpot
  • Interest in STEM education or similar fields
Contribute to the educational experience across North America by supporting Stemble's teams effectively. #J-18808-Ljbffr