Business Analyst-Business Analysis

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Advertised as : Business Analyst Reports to: Business Analyst Manager Contract: Regular, Full-time Travel

Requirements:
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects. Flexible
- We believe in results Background in a sales support environment, with experience managing KPIs of Sales Representatives and Project Managers Proficiency in Excel/Google Sheets, including pivot tables, conditional formatting, vlookups, etc. Experience in managing stakeholders, multiple processes, departments, and projects simultaneously Experience in statistical analysis Hands-on experience with SQL for Data Extraction, Data Manipulation, Data Integration and Performance Optimization Experience with Time Series Management of Data Prior experience in putting together reporting framework and business review presentations from a data perspective Experience in managing integrity and accuracy of data sources used regularly to measure bonus/incentives/sales performance Experience working in Business Process Outsourcing and is used to a very fast-paced environment Ability to meet tight deadlines and comfortable with working beyond regular office hours when necessary Preparation of WBR, MBR, QBR data points for all departments including QA, Training, Operations, Administration & recruitment Trendline and correlation analysis to draw insights and projections/forecasts Quartile analysis to aid in tactics and strategies employed for performance management Standard deviation analysis and root cause analysis to provide ongoing insights to Operations leadership Data Dashboard buildout through Google Data Studio Creation of data capture mechanisms through Sheets, Forms or Data Studio Launch and implementation of new processes to streamline workflows Ensuring proper Data Management on an ongoing basis Established career path supported by self assessments, virtual training, guided curriculums that allow for vertical and horizontal growth through our multiple lines of business. ~ 2 weeks leave and medical benefits ~ Continuous learning through progressive training that is specific to your tenure and skills. ~ Competitive salary with incentive programs ~ Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognitions programs. Fixed schedule Monday to Friday 9:00 am to 6:00 pm Candidates are advised to be within travel distance from our primary

location:
Diversity, Equity & Inclusion We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. Please note that we may use artificial intelligence ("AI") tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws. Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.