Dispatcher Clerk

Job Title: Dispatcher ClerkJob Description

We are seeking a detail-oriented and service-focused Dispatcher Clerk to support a busy transportation operation. In this role, you coordinate daily city pick-up and delivery activities, manage dispatch-related communications, and ensure accurate documentation within Truckmate and related systems. You act as a central point of contact for drivers, customers, and outside carriers, helping to keep freight moving efficiently while maintaining high standards of customer service and operational accuracy.

Responsibilities

• Coordinate city pick-up and delivery (P&D) activities, ensuring timely arrivals and departures.

• Print manifests and working copies as needed to support daily dispatch operations.

• Perform driver check-in procedures and maintain accurate driver status records.

• Assign and cover all scheduled pick-ups, ensuring no pickup is left unattended.

• Provide customer service over the phone for pickup entry and dispatch-related inquiries.

• Respond promptly to emails and calls related to dispatch, routing, and service issues.

• Handle driver issues professionally, including resolving concerns and escalating matters when necessary.

• Validate city pickups and print dock stickers to ensure accurate freight identification.

• Review drivers pickup activities to confirm that photos are taken and properly uploaded into FB so information is complete in Vector.

• Monitor driver hours and track drivers on the road to ensure efficient use of time and compliance with company expectations.

• Answer incoming phone calls from customers and internal customer service teams when they are dispatch-related, providing clear and helpful information.

• Coordinate with outside carriers who arrive to drop off or pick up interline freight, including carriers such as Argus and Comox.

• Use Truckmate to enter, update, and track dispatch information and related documentation.

• Support general administrative and data entry tasks related to dispatch and transportation operations.

• Collaborate with office and dispatch team members to resolve operational issues and improve service levels.

Essential Skills

• Minimum 1 year of experience in Less-Than-Truckload (LTL) operations such as customer service, warehouse work, track and trace, or similar logistics functions.

• Strong geographical knowledge of the Lower Mainland to support efficient routing and dispatch decisions.

• Strong command of the English language with clear verbal and written communication skills.

• Experience working in a warehousing, dispatch, logistics, customer service, customer support, or operations environment.

• Proficiency in administrative support and data entry tasks with a high level of accuracy.

• Ability to handle call center-style phone volume and provide professional customer service.

• Comfort working with dispatch systems and operational tools in a transportation setting.

• Ability to manage multiple tasks simultaneously in a time-sensitive environment.

Additional Skills & Qualifications

• Experience using Truckmate or similar transportation management systems.

• Exposure to fast-paced consumer packaged goods environments is an asset.

• EDI experience, particularly handling damages and shortages, is an advantage.

• Strong problem-solving skills and the ability to make sound decisions under time pressure.

• Ability to work collaboratively with cross-functional teams and other departments.

• Interest in career growth within an expanding company offering progression opportunities.

• Willingness to learn new systems and processes as the business evolves.

Work Environment

This is a full-time, in-office position from Monday to Friday, working a 7:00 AM to 3:30 PM schedule for a 40-hour week. The role involves an 8-hour shift structure with scheduled breaks. You work as part of a small dispatch team of approximately three people within a broader office environment of around fifteen colleagues. The setting is a transportation and logistics operation where you collaborate closely with drivers, office staff, and outside carriers. On-site parking is available. The dress code requires work boots, reflecting a workplace that includes proximity to warehouse and dock areas. Employees benefit from exposure to a large, growing organization with opportunities to collaborate across departments, potential for career progression, and eligibility for extended health benefits and merit increases upon conve