Manager, Activations and Programming
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About the Role:
As a CBRE Events Planner Consultant, you will strategically manage small to medium-sized events and programs ensuring alignment with the client's business needs, goals, and objectives. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
What You'll Do:
- Strategically plan, coordinate, and execute entertainment events, activations, and programming initiatives that align with client objectives and business goals.
- Manage events logistics from concept through completion, including hospitality, vendor coordination, equipment rentals, event setup and teardown, collateral placement, and lead on-site execution.
- Develop and maintain event documentation, including project plans, run-of-show schedules, timelines, forecasts, budgets, and operational checklists to ensure seamless delivery and brand consistency.
- Serve as primary liaison between client inquiries, event-related challenges, and operational issues while maintaining a high standard of service and customer satisfaction.
- Serve as primary on-site contact for vendors, artists, performers, and guests.
- Collaborate with tenants, on-site retailers, marketing teams, and workplace experience partners to develop engaging activations and identify opportunities that strengthen community engagement and enhance the workplace experience.
- Review and manage budgets, monitor expenses, and identify opportunities for cost savings while maintaining program quality and operational effectiveness.
- Analyze attendance, participation, and event performance data, providing insights and recommendations to Management and Corporate Marketing to improve future programming and operational outcomes.
- Verify consistency in service delivery through continuous evaluation and improvement of processes, procedures, and event standards.
- Coordinate and direct vendors, contractors, and support personnel during events, providing leadership and ensuring expectations are met.
- Support the performance, training, and development of team members by sharing best practices, coaching others, and contributing to skill development initiatives.
- Interpret and communicate organizational goals, event strategies, and operational priorities to stakeholders while building consensus and fostering collaboration across teams.
- Lead by example and model behaviors consistent with CBRE RISE values while cultivating strong relationships with clients, tenants, vendors, and business partners.
- Apply advanced knowledge of workplace experience, event management, hospitality, and operational practices to solve complex problems and implement innovative solutions.
- Support a variety of customer, inter-department operational, and project activities that impact the workplace experience function and related business teams.
- Work within established guidelines and policies while exercising sound judgment in managing competing priorities and sensitive information.
- Work evenings and weekends as required by the event calendar.
- Other duties and responsibilities as needed
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