Senior Technical Consultant

ERP-One Consulting is looking for a Senior Technical Consultant (JDE E1 CNC), for a full-time remote employee role located in Canada. About Us Since 2004, ERP-One has provided an industry-leading level of service and expertise to our customers through our highly skilled, employee-based organization. As consultants, we are experts in understanding our customers' business needs, are focused on pairing technical and business solutions to maximize our customers' potential and are performance-driven and solutions-oriented. The culture at ERP-One is built on our shared core values: Positive & Balanced means we choose to approach challenges and setbacks with optimism and resilience. We embrace work/life balance and do not encourage workaholics. Caring & Genuine is about demonstrating empathy, compassion, and concern in personal and professional relationships. It's also about being collaborative, pitching in, and taking pride in what we do. Do The Right Thing means that we adhere to a strong set of ethical principles. We are fair, honest, act with integrity, and build trusting relationships. Pursues Better means that we are always striving for ongoing improvement. We seek to go beyond good enough and we are always learning and improving. We hire, retain, reward, and recognize our teammates based on these core values, so it is important that you share these values to be a successful part of our team. About the role The Senior Technical Consultant will provide senior level technical expertise on consulting and managed services projects and serve as an escalation point for team members. The Senior Technical Consultant will work with other team members, partners and vendors to find solutions to client issues. This role requires someone who is a self-starter, capable of working independently, and who is driven to solve issues, and improve the client experience. This role reports into the Delivery Manager, is a remote role, and must be based in Canada. Infrequent travel is a requirement for occasional team building and client projects. Responsibilities Support, Solutioning, and Consulting: Provide support to customers as part of our technical consulting team, including tools and code current release upgrades, system upgrades, environment refreshes, and resolving complex CNC-related issues. Collaborate with DBAs to ensure seamless integration and performance of ERP environments, particularly during upgrades, migrations, and troubleshooting. Perform technical troubleshooting at all layers of ERP Systems, middleware and operating systems including root cause analysis, reviewing log reports, and providing recommendations for resolving issues. Support varying versions of ERP tools, OMW, UDOs, BSSV, AIS and orchestrator. Provide senior-level cross-application knowledge (E1, World, ReportsNow DAS, Oracle Cloud applications, and other supported applications). Provide guidance to clients on solutions and architecture, understanding their pain points, technical landscape, and goals. Drive continuous improvement in CNC processes, tools, and methodologies. Develop and maintain technical documentation for processes and system configurations. Serve as a technical escalation point, provide mentoring to team members, share best practices, and contribute to a culture of continuous learning and collaboration. Managed Services Support: Support managed services clients including incident resolution, enhancement requests, and routine maintenance. Meet or exceeding service level agreements (SLAs) through proactive monitoring, prioritization, and stakeholder communication. Project Delivery and Client Collaboration: Lead and manage multiple technical/CNC-related projects ensuring timely delivery and client satisfaction. Partner with cross-functional teams including functional and security consultants, developers, and business stakeholders to assess issues, identify opportunities, and implement solutions aligned with best practices and available technologies. Provide training and presentations to clients, empowering them on security awareness and system usage. Contribute to ERP-One's success through sales support: Stay well-informed of the latest developments in Oracle JD Edwards EnterpriseOne, Oracle Cloud, other supported applications and related technologies. Analyze client needs and business processes to understand client business goals. Participate in pre-sales conversations to assess technical fit and suggest possible approaches. Translate client needs into ERP solutions using the SEDA (Scope, Effort, Deliverables, Assumptions) framework. Coordinate with internal teams to ensure smooth handoff from sales to delivery. Conduct and support technical demonstrations and proof-of-concept initiatives using appropriate tools and methodologies. Develop and deliver product features/enhancements training, whitepapers, and presentations. Experience and Qualifications Must haves: Minimum 10 years' experience in JD Edwards as a CNC implementing, upgrading, and supporting client projects and providing day-to-day operational support. Expert EnterpriseOne technical knowledge and experience supporting: Middleware layers including WebSphere, WebLogic, operating systems including Windows, iSeries, Linux/AIX/UNIX, Databases including MSSQL and Oracle DB, JAS, AIS, BSSV, OVR, UDOs, BI Publisher, 21CFR11, LDAP & SSO technologies, E1 Development issues (Reports, Forms, BSFNs, BSSV) Relevant post-secondary education in computer science, information systems, technology, business, or a related field. Minimum 5 years' JDE consulting experience. Nice to haves: Experience supporting E1 RTE and ADF Experience supporting common E1 peripheral applications such as RevSoft products, Autom8, ReportsNow DAS, Vertex, and DSI Experience in Oracle Cloud infrastructure, Oracle Database, or and Linux platforms Skills and competencies that will lead to success in this role: Excellent customer service and communication skills Excellent time management skills and the ability to prioritize multiple concurrent tasks Strong interpersonal and listening skills to fully understand client issues to build effective solutions Excellent problem-solving skills to think critically and make informed decisions quickly to address client challenges Proactive and adaptable to changing client needs and technology updates Keen interest in learning and using new technology available in JD Edwards, Oracle, and peripheral applications Ability to work comfortably from home-based office with minimal oversight or management Ability to work comfortably from home-based office with minimal oversight or management Solid Microsoft 365 skills (Word, Excel, PowerPoint, SharePoint) Working Conditions: This position requires long periods of sitting or standing while working on a computer. This position requires mental focus and can be moderately stressful at times due to the deadline driven nature of the work. This position requires ad hoc off-hours escalation support and scheduled on-call support may be required. Rewards: Base salary range $115,000-$135,000 CAD dependent on candidates' qualifications Fully remote role – must be based in Canada and legally authorized to work in Canada Health, dental, telemedicine, and flexible health spending account Generous vacation days, personal time, and 12 statutory holidays One-time technology allowance for new employees Monthly technology allowance for all employees Recruitment Process This job posting will remain open until it is filled and there is a total of one position available. Please apply with your resume via LinkedIn. We thank you for your interest in employment with ERP-One Consulting. Only candidates who meet the qualifications will be contacted. All candidates who are interviewed will be notified of the status of their application within 45 days of their last interview. Depending on the nature of the role you are applying for, and the province or state in which you live, your employment may be conditional on the provision of a clear criminal record check prior to the issuance of any job offer. We use applicant screening questions on LinkedIn which is a form of AI.