Team Lead, Control Centre Job Details | Aecon
2 days ago
As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and strengthen our communities.
Safety Always. We lead by example, with humility and courage.
Inclusion. We lead the infrastructure industry with purpose, and our people are at the heart of everything we do. Believe in helping you build your career through our Aecon University and Leadership Programs.
Are committed to supporting and investing in inclusive work environments, through initiatives like Equity, Diversity & Inclusion training, our Aecon Women in Trades and Aecon Diversity in Trades programs , and our Employee Resource Groups (ERGs) to ensure we are building inclusion into every aspect of our culture at Aecon.
Are a leader in sustainable construction . With a strong commitment to operating responsibly by minimizing our impact on the environment and surrounding communities.
Our business success relies on strong execution and continuous improvement driven by the diversity, expertise and teamwork of our people. Were always searching the globe for innovative, collaborative minds to join our best-in-class Aecon community
This is how Aecon Utilities is committed to delivering projects. Aecon Technical Solutions Inc. employs highly-trained technicians to perform telecommunications infrastructure installations. Whether at residential, retail, commercial, institutional or hospitality environments ATSI is well-suited to assist clients with their telecom installation needs.
Reporting directly to the Manager, Control Centre, the Team Lead, Control Centre, will be responsible for supporting the control center team in all functions.
Fluent in both French and English (Verbal and Written).
Learns, interprets and applies organizational policies, rules and regulations.
Monitor and manage all control center activities to ensure requirements are met.
Assists in creation and implementation of best practices and procedures.
Provide updates to the Manager, Control Centre, on any challenges that arise.
Act as the liaison between employees and contractors.
Participating in long-term planning of overall goals/strategies.
Leading the implementation of new procedures including, but not limited to, documenting, recording and training.
Train new hires on daily tasks as well as Aecon policies and procedures.
Helping to define models, processes & success metrics for delivery of capabilities and alignment to meet customer requirements.
Strong computer skills, experience with Microsoft Office.
Knowledge of VMWare and Telus procedures is a strong asset.
Strong telephone etiquette and prior dispatch management experience is preferred.
Ability to work well under pressure with a focus on deadlines, initiative and requiring minimal supervision.
Aecon fosters diversity , inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity.
We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations.
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