Student Services Advisor Edmonton
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Support students and applicants as a Student Service Advisor using customer service, policy knowledge, and navigational guidance in hybrid Edmonton work.
Reporting to the Team Lead, Student Service Centre, this one-year-plus-one-day term supports current and prospective students. You will provide information about admissions, registration, tuition, student fees, financial aid, scholarships, records, transcripts, exams, and convocation. The role also serves parents, alumni, and the general public.
Key Responsibilities:
- Provide outstanding customer service to students and applicants
- Explain University of Alberta policies and procedures
- Support admissions, registration, fees, and financial aid inquiries
- Provide information about records, exams, and convocation
- Refer clients effectively to appropriate campus offices
Requirements:
- Knowledge of University of Alberta policies and procedures
- Ability to support graduate and undergraduate students
- Ability to advise prospective students, parents, and alumni
- Ability to provide detailed navigational support
- Availability for hybrid work at North Campus, Edmonton
Use customer service and campus policy knowledge to guide diverse University of Alberta clients through essential student services.
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