End User Support Specialist
4 weeks ago
Role: End User Support Specialist Location: Toronto(Onsite) Responsibilities: Responsible for moderate work assigned from a problem or incident management queue to final resolution. May also receive escalations from lower level End User support staff. Identifies, solves, and prevents the reoccurrence of technical problems affecting the Windows desktop OS, the applications installed on them, mobile end points and all voice services. Reviews and investigates all technical problems to determine cause and most appropriate solution. Provides information and explanation to end users on problem resolution, and offers suggestions and advice to prevent similar issues if necessary. Keeps end user updated on status of open trouble tickets. Escalates more complex problems or issues outside of area of responsibility to other support teams. Updates problem tickets including call notes with status and categorization changes. Serves as subject matter expert on at least 5 end user computing systems. Participates in the IT ServiceDesk call rotation 25% of time. Completes requests to install physical and virtual desktops. Packages and delivers new software installations as needed. Carries out corporate policies regarding acquisition and use of approved hardware and software. Completes requests to install \ change phone setups, contact center groups, attendant console, web and voice conferencing independently. Responsible for administration all of the following end user support functions: physical and virtual desktop environments, telephone systems, remote desktop access, anti-virus, client firewall, thin client management, collaboration, incident management, application packing Significant contributor to the education of End Use Support Team through the use of knowledge base articles and knowledge transfer sessions. Identifies opportunities for process improvements and innovations. Tests and verifies improvements through standard UAT channels and implements changes with proper approval. Creates and sponsors Production Change Requests (PCRs). Participates in and or projects for new implementations and environment changes. Keeps abreast of new technologies in the enterprise desktop computer field by periodically attending seminars and/or training courses. Required Skills: Strong ability to make decisions on routine work and interpret and enforce established corporate guidelines, policies and procedures. Ability to lead and mentor junior End User Support staff. Excellent organizational skills. Ability to manage time well in a fast paced environment and prioritize tasks frequently. Thorough and broad knowledge of end point operating systems platforms including Windows, IOS and Android Deep knowledge of application and desktop virtualization technologies. Advanced knowledge of mobile device management solutions such as Blackberry or Good Technologies. Functional knowledge of dependent End User compute technologies including VMware ESXi, Active Directory, networking and storage area networks and servers. Excellent analytical and problem solving skills. Ability to perform advanced troubleshooting and in-depth research, and develop solutions to complex problems. Strong interpersonal and oral and written communication skills to provide quality customer service. Regards Praveen Kumar Talent Acquisition Group – Strategic Recruitment Manager praveen.r@themesoft.com| Themesoft Inc
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End User Support Specialist
4 weeks ago
Toronto, ON, Canada Themesoft Inc. Full timePosition : End User Support Specialist Location : Toronto, On Key Responsibilities: Technical Support & Incident Management Handle moderate to complex issues from the incident and problem management queue through to resolution. Diagnose, troubleshoot, and resolve issues affecting Windows desktop OS, installed applications, mobile endpoints, and voice...
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End User Support Specialist
3 weeks ago
Toronto, ON, Canada Themesoft Inc. Full timeRole: End User Support Specialist Location: Toronto(Onsite) Responsibilities: Responsible for moderate work assigned from a problem or incident management queue to final resolution. May also receive escalations from lower level End User support staff. Identifies, solves, and prevents the reoccurrence of technical problems affecting the Windows desktop OS,...
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End User Support Specialist
3 weeks ago
Toronto, ON, Canada Themesoft Inc. Full timeRole: End User Support Specialist Location: Toronto(Onsite) Responsibilities: Responsible for moderate work assigned from a problem or incident management queue to final resolution. May also receive escalations from lower level End User support staff. Identifies, solves, and prevents the reoccurrence of technical problems affecting the Windows desktop OS,...
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End User Support Specialist
1 week ago
Toronto, Canada St. Michael's Hospital Full timeUnity Health Toronto, comprised of Providence Healthcare, St. Joseph’s Health Centre and St. Michael’s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary...
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End User Support Specialist
4 weeks ago
Toronto, Canada Themesoft Inc. Full timeRole: End User Support Specialist Location: Toronto(Onsite) Responsibilities: - Responsible for moderate work assigned from a problem or incident management queue to final resolution. May also receive escalations from lower level End User support staff. - Identifies, solves, and prevents the reoccurrence of technical problems affecting the Windows desktop...
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End User Support Specialist
4 weeks ago
Toronto, Canada Themesoft Inc. Full timeRole: End User Support Specialist Location: Toronto(Onsite) Responsibilities: Responsible for moderate work assigned from a problem or incident management queue to final resolution. May also receive escalations from lower level End User support staff. Identifies, solves, and prevents the reoccurrence of technical problems affecting the Windows desktop OS,...
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End User Support Specialist
4 weeks ago
Toronto, Canada Themesoft Inc. Full timeRole: End User Support Specialist Location: Toronto(Onsite) Responsibilities: Responsible for moderate work assigned from a problem or incident management queue to final resolution. May also receive escalations from lower level End User support staff. Identifies, solves, and prevents the reoccurrence of technical problems affecting the Windows desktop OS,...
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End User Support Specialist
1 week ago
Toronto, Ontario, Canada Themesoft Inc. Full time $60,000 - $90,000 per yearRole: End User Support SpecialistLocation: Toronto(Onsite)Responsibilities:Responsible for moderate work assigned from a problem or incident management queue to final resolution. May also receive escalations from lower level End User support staff.Identifies, solves, and prevents the reoccurrence of technical problems affecting the Windows desktop OS, the...
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Toronto, Canada St. Michael's Hospital Full timeEnd User Support Specialist IT Client Services Join to apply for the End User Support Specialist IT Client Services role at St. Michael's Hospital The Department of Information Technology Services performs an enablement and support role for St. Michael's Hospital. The End User Support Specialist will provide remedial service to a wide range of products...
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Toronto, Canada St. Michael's Hospital Full timeEnd User Support Specialist IT Client Services Join to apply for the End User Support Specialist IT Client Services role at St. Michael's Hospital The Department of Information Technology Services performs an enablement and support role for St. Michael's Hospital. The End User Support Specialist will provide remedial service to a wide range of products...
