Customer Service Rep
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Explore a rewarding career as a Customer Service Representative with Quadra in Vaudreuil, Quebec, or Burlington, Ontario. This full-time role features a hybrid work policy, emphasizing problem-solving and customer relationships. Join Quadra's Mining Division as a Customer Service Representative. You will facilitate the order lifecycle in JD Edwards, verify purchase order details, address inquiries, and monitor order statuses. Collaboration with logistics, sales, and procurement is key to providing excellent service and aligning customer expectations. Key Responsibilities:
- Process and manage customer orders in JD Edwards
- Verify purchase order details for compliance
- Resolve customer inquiries promptly
- Monitor and communicate order statuses
- Collaborate with departments for seamless operations
- DEC in administration or related field is an asset
- Minimum 3 years in customer service in distribution
- Fluent in French and English
- Strong analytical and communication skills
- Proficient in Microsoft Office and Salesforce
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