Senior Product Support Supervisor at MacDon
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Cultivate your career at MacDon as a Senior Product Support Supervisor in Winnipeg, MB. Oversee a team dedicated to providing exceptional after-sales support for innovative MacDon equipment.
You will be responsible for coordinating activities for Product Support Representatives while engaging in troubleshooting and resolving technical issues. As you collaborate with a global team and manage schedules, your leadership will enhance team performance and dealer relationships, ensuring a streamlined support process. This role calls for your technical expertise and relationship-building skills.
Key Responsibilities:
- Direct activities of North American Product Support Representatives
- Work alongside the global team to tackle field issues
- Conduct troubleshooting and solution development
- Review team schedules, expense reports, and activities
- Support Product Support Reps in dealer engagement and education
Requirements:
- Relevant degree or equivalent experience required
- Leadership experience emphasizing relationships
- Strong communication and interpersonal abilities
- Technical expertise in Mechanical and Hydraulic systems
- Ability to travel 20% within North America
Leverage your leadership abilities and technical knowledge to enhance customer support for MacDon equipment.
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