Technical Support Specialist

4 weeks ago

Calgary AB, Canada VUE IT INC Full time

Company Description VUE IT INC is an innovative information technology company based in Calgary, Alberta, Canada. We specialize in providing tech solutions to clients, specifically in the veterinary healthcare field. Our fresh approach allows us to cater to the unique needs of our clients, ensuring they receive top-notch IT support. Temporary/contract
· We’re hiring an Entry to Mid-Level IT Help Desk Technician to support end users with hardware, software, and network issues. You’ll be the first line of support, handling tickets, troubleshooting incidents, and escalating when needed. This role is ideal for someone with a strong technical foundation and a passion for helping people.

Provide Tier 1–2 support via ticketing system, phone, chat, and email
Troubleshoot and resolve issues with Windows/macOS, laptops/desktops, printers, peripherals, and mobile devices
Support common business apps (Microsoft 365/Google Workspace, email, VPN, conferencing, browsers)
Perform account administration (password resets, access requests, basic AD/Azure AD tasks)
maintain inventory and asset records
Configure basic network settings on endpoints; Assist with Fortinet-related Tier 1 tasks (e.g., VPN user setup, basic firewall policy checks, troubleshooting FortiClient connectivity) under guidance
Support Windows Server basics (user/group management, file/print services, basic GPO checks) and escalate advanced issues
Escalate complex incidents to senior engineers per SOPs and SLAs
Assist with patching, antivirus/EDR checks, and routine maintenance
Participate in onboarding/offboarding and occasional after-hours support as needed

Diploma in Networking or Systems (or equivalent post-secondary education in IT)
~1–3 years of help desk/IT support experience (internships/co-ops count)
~ Solid troubleshooting skills across Windows 10/11, basic macOS, and common business apps
~ Fundamental networking knowledge: user VPN setup, reading basic logs, understanding security policies)
~ Working knowledge of Windows Server (Active Directory, file/print services, basic GPO concepts)
~ Experience with ticketing systems and remote support tools
~ Strong customer service, communication, and documentation skills


Certifications: CompTIA A+ or Network+, Fortinet NSE 1–3, ITIL Foundation
M365 admin exposure (Exchange/Teams/SharePoint) or Google Workspace admin
full-time, temporary
Growth path toward Systems/Network Administration or Field Engineering
Support for certifications (including Fortinet NSE track and Microsoft) and ongoing training

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