Senior Incident Response Engineer
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Own incident response tooling at Confluent Cloud with Python, SQL, PagerDuty, and Rootly across AWS, GCP, and Azure. Work in a global follow-the-sun team.
This senior engineering role sits within Cloud Architecture and Reliability - Supportability. You will manage incident workflows, build integrations, analyze operational data, and support incident commanders. Approximately 75% of the work involves engineering, with 25% focused on partnering across engineering teams.
Key Responsibilities:- Configure Rootly and PagerDuty workflows, schedules, services, and severity definitions
- Build integrations across Jira, Confluence, Slack, and service catalogs
- Define consistent MTTD, MTTM, MTTR, and incident volume metrics
- Create dashboards, reports, and analysis of recurring incident trends
- Automate data fixes and vendor API workflows to reduce toil
- Four or more years in SRE, production operations, or DevOps
- Hands-on administration experience with incident or on-call tooling
- Proficiency in Python, Go, or a similar scripting language
- Strong SQL, data analysis, and dashboard-building skills
- Experience with AWS, GCP, or Azure cloud environments
Apply incident tooling, automation, cloud, and data expertise to strengthen Confluent Cloud reliability and operational response.
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