Corporate Traveller

Customer Success Consultant

A world where tech and people work collectively to make corporate travel simpler, faster and easier.

Corporate Traveller is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. For decades, we’ve been helping go-getter businesses grow through travel.

Corporate Traveller has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG’s corporate travel division. Award winning, forward thinking and fun to work for – this is a business for people who love travel, are team players and customer service oriented.

About The Opportunity

Do you thrive on building strong customer relationships and helping clients achieve measurable results? As a Customer Success Consultant, you'll play a key role in driving adoption, growth, and retention across a portfolio of clients by delivering proactive, data-driven support and strategic guidance. You'll act as a trusted advisor, coach, consultant, and product expert, helping customers maximise the value of their travel programme and technology solutions. This is an exciting opportunity to make a direct impact on customer success while collaborating with teams across the business.

Key Responsibilities

• Respond to assigned client requests within established service standards, ensuring responses are provided within 24 hours.
• Drive client adoption and utilisation of travel technology solutions.
• Conduct travel programme reviews and identify opportunities to improve customer outcomes.
• Provide additional training, support, and education to clients on products and services.
• Troubleshoot client issues and coordinate solutions with internal stakeholders.
• Proactively schedule and conduct annual customer check-ins.
• Customise client meetings around business priorities and objectives.
• Develop and maintain long-term, data-driven client engagement strategies.
• Collaborate with Sales, Finance, Operations, and other teams to resolve customer challenges and improve service delivery.
• Continuously gather and action customer feedback to support long-term success.
• Identify revenue growth opportunities and help capture client spend leakage.
• Support contract renewal activities and retention initiatives.
• Generate customer referrals, testimonials, and success stories for broader business use.
• Facilitate smooth transitions from onboarding to long-term customer partnerships.
• Provide support to internal operational teams as required.
• Maintain regular engagement with client portfolios through automated communication sequences.
• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

• Previous experience in a customer-facing role (Essential)
• Previous experience in Customer Success or Operations (Preferred)
• Travel industry knowledge (Preferred)
• Bilingual communication skills (Preferred)
• Strong ability to build rapport and develop trusted client relationships
• Excellent problem-solving and critical-thinking skills
• Ability to manage multiple priorities and work effectively in a KPI-driven environment
• Strong collaboration and teamwork skills
• Efficient and confident using technology platforms
• Familiarity with Salesforce, Case Management systems, Melon, Gong, and Microsoft Office applications
• Quick learner with a proactive and customer-focused approach

Work Perks - What’s in it for you:

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.