Quality Control Agent
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Our client, a leading organization in the financial services industry, is seeking a Quality Control Agent to join their team. As a Quality Control Agent, you will be part of the Quality Assurance Department supporting the Customer Service team. The ideal candidate will have excellent communication skills, strong organizational abilities, and a proactive mindset which will align successfully in the organization.
Job Title: Quality Control Agent
Location: British Columbia (Remote)
Pay Range: $29/hr
Shift: 9 AM to 6 PM, Monday to Friday
What's the Job?
- Conduct Quality Monitors, Coaching, and Reporting to ensure high standards of customer service.
- Review quality trends to identify areas for improvement and best practices to maintain a Best in Class performance.
- Create and maintain training curriculum and oversee the publication of SOPs in the approved format.
- Monitor phone calls and electronic communications to ensure the customer experience exceeds expectations.
- Provide coaching, feedback, and support to team members, ensuring adherence to department guidelines and practices.
What's Needed?
- Minimum of 3 years of customer service experience, preferably in the finance industry.
- 1-2 years of supervisory experience, with the ability to lead and motivate a diverse team.
- Excellent communication and writing skills in both French and English.
- Strong organizational skills and attention to detail.
- Ability to analyze performance data, identify operational opportunities, and implement continuous improvements.
What's in it for me?
- Opportunity to work in a fast-paced, customer-focused environment.
- Engage in meaningful work that impacts customer satisfaction and operational excellence.
- Develop your skills through ongoing training and professional growth.
- Be part of a diverse and inclusive team committed to excellence.
- Competitive pay rate with a structured work schedule.
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