Remote Customer Support Advocate Canada

4 days ago

Calgary AB, Calgary Census Division, AB; Alberta, Canada Zim Directory Full-time

Support customers remotely from Canada through email, chat, and phone while using modern computer skills and fluent professional English.

As a Customer Happiness Advocate, you will answer inquiries for a small technology company whose customers come first. The five-day schedule can include evenings, nights, and weekends across 24/7 support. Independent work, deadline management, and personal customer conversations are central to this position.

Key Responsibilities:

  • Answer customer inquiries through email, chat, and phone
  • Manage phone calls, simultaneous chats, and emails daily
  • Identify issues and provide helpful customer solutions
  • Respond in real time with high-quality answers
  • Complete follow-up documentation after each ticket

Requirements:

  • Hold a work permit from Canada, Finland, Spain, or the UK
  • Use G-Suite, presentation software, Slack, and Zoom
  • Demonstrate fluent professional English proficiency
  • Type at least 50 words per minute
  • Communicate clearly while multitasking independently

Bring customer support, real-time communication, and problem-solving skills to this remote Customer Happiness Advocate position.