Insurance Claims Assistant Client Service
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Support accurate insurance claims reporting with Cowan Insurance Group through organized administration, client service, and detailed file management. Hybrid work environment.
As a Claims Assistant, you will support Claims professionals throughout the claims process. You will communicate with clients, insurers, adjusters, vendors, and internal colleagues while maintaining complete electronic files. The work includes reporting losses, monitoring outstanding information, and preparing correspondence.
Key Responsibilities:
- Receive claim notifications and collect required loss information
- Report claims and provide claim numbers and adjuster details
- Respond to routine inquiries and escalate complex matters
- Maintain correspondence, documents, notes, dates, and status updates
- Follow up to support timely claim progression
Requirements:
- Insurance, business administration, or related education is an asset
- Insurance, claims, customer service, or office experience preferred
- Strong written and verbal communication skills
- Excellent organization, time management, and follow-through
- Microsoft Office proficiency; EPIC experience is an asset
Bring accuracy, discretion, and empathetic communication to claims administration and client support at Cowan Insurance Group.
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