E-Commerce Coordinator at Sunshine Village

1 week ago

Banff AB, Canmore Census Division, AB; Alberta, Canada The Job Resource Centre Full-time

Elevate guest experiences as an E-Commerce Coordinator at Sunshine Village in Banff National Park. This role combines online sales oversight with exceptional customer service in a vibrant ski resort environment. As an E-Commerce Coordinator, you will ensure smooth e-commerce sales processing while assisting Guest Services operations. This multifaceted position requires excellent communication skills and a systems-oriented approach to deliver prompt responses to guest inquiries via phone, email, or in-person. Expect to engage actively with both departments to create unforgettable experiences for every guest. Key Responsibilities:

  • Oversee administration of all e-commerce activities
  • Manage Guest Services and E-Commerce email inboxes
  • Handle customer inquiries and refund requests
  • Oversee recovery of declined payments for services
  • Assist with season pass and day ticket purchases
Requirements:
  • Strong understanding of Banff Sunshine products
  • Experience in customer service and E-Commerce coordination
  • Ability to work in a fast-paced, high-volume environment
  • Proficient in handling administrative tasks
  • Excellent interpersonal and communication skills
Bring your professionalism and expertise to enhance guest satisfaction at Sunshine Village in Banff. #J-18808-Ljbffr