Head of Customer Success SaaS
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Lead customer success at Socket by building technical account management and customer success teams in a remote-first environment. Shape lasting customer value globally.
As Head of Customer Success, you will lead teams helping customers evaluate, adopt, and realize value from Socket's platform. Build scalable customer experiences across technical evaluation, onboarding, adoption, and engagement. Develop leaders, improve retention, and partner across Sales, Product, Engineering, and Support.
Key Responsibilities:
- Hire, coach, and develop technical account management leaders
- Create connected customer experiences from evaluation through engagement
- Build programs accelerating time-to-value and product adoption
- Partner with Sales on renewals, risks, and expansion
- Use customer data to establish scalable operating rhythms
Requirements:
- 12+ years in Customer Success or related functions
- 5+ years in senior leadership
- Experience scaling technical B2B SaaS organizations
- Success improving adoption, retention, and business outcomes
- Data-driven judgment and cross-functional influence
Lead Socket's customer success strategy through technical leadership, scalable programs, retention, adoption, and measurable customer outcomes.
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