Maintenance Technician

we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing. We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future Join us and see how you can help change the world As a Resident Maintenance Technician, you will be expected to provide industrial Electrical/Mechanical expertise and be part of a team that works to maximize equipment utilization and efficiency. Rectify electro-mechanical faults and specialist technical assistance as a support technician Respond to emergency calls on Customer sites Provide first-class response to Customer, ensuring as reasonably and practical as possible a first-time right policy Provide emergency breakdown and specialist maintenance support Create strong effective working relationships with Customer and their operational agents to enable KNAPP to provide superior service Achieve performance in terms of expected output, speed of response, quality of repair and standards of workmanship Train customer’s maintenance team as required Provide experience and expertise in the installation of conveyor and precision automation equipment Maintain quality of service by ensuring effective communication with customers Execute site quality procedures, safety procedures, and any statutory procedures Participate in regular meetings with the Maintenance Shift Supervisor or Resident Site Manager or Site Maintenance Manager to discuss activities and progress, unless there is no on-site accountability in which case you would provide that information to the Resident Business Manager Provide specialist maintenance service support to the Customer’s installed system Ensure proper care and maintenance of the tooling and equipment are provided Experience in mechanical strip-down/reassembly, basic field wiring, machine calibration and system testing Interact with on-site management keeping them informed of repair and maintenance progression and addressing their concerns in a professional manner Ability to appreciate health & safety considerations with regard to given tasks and to carry out risk assessments Mechanical aptitude, including the ability to read assembly drawings Ability to follow set up instructions, assembly drawings and checklists Excellent communication and customer service skills with both internal and external Customers Computer literate with basic Microsoft Office skills Appreciation of cultural diversity Associate degree preferably in Electrical Engineering, Mechanical Engineering, Automation or related or equivalent combination of education, training and experience ~0-3 years demonstrated experience in providing repairs on various types of machinery systems, including electrical, mechanical, pneumatic and hydraulic systems including the utilization of 480vac, 240vac, 120vac, and 48vdc, 24vdc, VFDs, and PLCs (Siemens preferred) ~0-3 years experience in equipment maintenance, modifications and design preferred ~ Theoretical and operational experience in the repair, troubleshooting and maintenance of PLC-based machinery, highly automated and robotic equipment and control systems ~ Talent and commitment to provide a unique interpretation or analysis of our systems to customers ~ Excellent customer service skills ~ Bilingual (English/Spanish) and or (English/German) preferred but not required ~ Network equipment interfaces, a plus ~ Basic technical understanding Weekends and overtime as required by work Occasional travel required Passport or ability to obtain passport Professional office etiquette is required at all times We are committed to a work environment that supports, inspires and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law. Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy, and will be expected to remain drug-free durin