Disability Claims Case Manager

7 days ago

Vancouver BC, Greater Vancouver Regional District, BC; British Columbia, Canada Manulife Full-time

Support disability claims remotely across Canada as a Case Manager using health knowledge, critical thinking, and compassionate communication. Help guide recovery journeys.

Manulife is seeking professionals for disability case management across Absence Management Consultative Services, Short-Term Disability, or Long-Term Disability claims. You will evaluate contractual, medical, and vocational barriers, coordinate with plan members and treatment providers, and communicate benefit-related decisions. The work requires empathy, emotional intelligence, resiliency, and sound judgment.

Key Responsibilities:

  • Proactively manage assigned disability caseloads and service-level requirements
  • Respond promptly to daily emails and telephone calls
  • Evaluate medical and vocational barriers affecting disability claims
  • Build relationships with plan sponsors, members, and treatment providers
  • Write analytical letters explaining pertinent benefit information

Requirements:

  • College or university healthcare education is an asset
  • Knowledge of disability management or group benefits is beneficial
  • Comfort handling incoming and outgoing calls
  • Excellent organizational and prioritization abilities
  • Bilingual English and French proficiency required in Québec

Bring analytical reasoning, emotional intelligence, and disability claims knowledge to Manulife's remote Case Manager work.