Bilingual Call Center Agent

4 days ago

Ottawa ON, Ottawa Census Division, ON; Ontario, Canada Indigo-Park-Canada-Inc.-4 Full-time
Enhance customer experiences at Indigo Park Canada as a Bilingual Call Centre Representative. Support customers with parking needs and inquiries across Canada while providing exceptional service. As a Bilingual Call Centre Representative, you will be the first point of contact for customers nationwide. This role requires excellent communication in both English and French, as you assist with parking access and payments. Your problem-solving skills will be put to the test as you handle inquiries and resolve challenges effectively.

Key Responsibilities
• Answer inbound customer calls across Canada
• Support customers with parking access and payments
• Investigate and resolve customer complaints
• Identify and report equipment access issues
• Maintain accurate customer interaction records

Requirements:
• Previous customer service experience, ideally in a call centre
• Bilingual proficiency in English and French
• Strong verbal and written communication skills
• Basic computer literacy
• Excellent problem-solving abilities Create a positive impact daily by delivering outstanding service at Indigo Park Canada. #J-18808-Ljbffr