Bilingual Customer Service Role

2 weeks ago

Edmonton AB, Edmonton Census Division, AB; Alberta, Canada Ford Full-time

Elevate your career with Ford Credit Canada as a remote Bilingual Customer Service Representative. You will manage financial accounts, negotiate payment solutions, and provide expert service to customers.

In this full-time remote role, you will support a broad network of Canada's Ford and Lincoln dealers. The ideal Bilingual Customer Service Representative will possess strong communication and analytical skills while resolving early-stage delinquency. Your responsibilities include problem-solving financial accounts and delivering professional service that upholds Ford Credit's reputation.

Key Responsibilities:

  • Manage early-stage delinquency and identify root causes
  • Negotiate sustainable payment arrangements with customers
  • Analyze account history to propose solutions
  • Follow established procedures and guidelines consistently
  • Act as a brand ambassador for Ford Credit Canada

Requirements:

  • High School Diploma or equivalent is required
  • Bilingual in English and French with excellent communication
  • Proficient in MS Office applications
  • Experience in collections or financial services is preferred
  • Ability to adapt quickly in a fast-paced environment

Take your customer service skills to Ford Credit Canada and support financial well-being effectively.