Operations Manager

Manager of Operations Location: Ingersoll, Ontario (On-Site) Compensation: $60,000 – $70,000 annually (based on experience) About Us G&L Printing Services is a proud Canadian, full-service screen printing, embroidery, print-on-demand, and 3PL fulfillment company. We serve manufacturers, wholesalers, branded merchandise distributors, retailers, and growing brands across Canada and the U.S. With all production done in-house, our focus is on reliability, personal service, and scalable fulfillment solutions. As our business continues to scale, we are investing in strategic operational leadership to strengthen systems, elevate efficiency, and empower our growing team. Position Overview We are seeking an experienced Manager of Operations to oversee the day-to-day operations of our production, fulfillment, and administrative workflows. This role sits on our management team and will work alongside ownership to refine operational systems, support financial oversight, and ensure consistent execution as we scale. The ideal candidate has 3–5 years of operational leadership experience, with at least 2 years in 3PL fulfillment, print production, screen printing, or apparel decorating environments, and is confident leading people, refining processes, and driving KPI-based performance. Experience with the EOS (Entrepreneurial Operating System) framework is a key asset, as we actively adopt EOS for structure, accountability, and strategic alignment. What You'll Do Lead, support, and empower production and fulfillment teams through coaching, mentoring, and collaborative leadership. Manage day-to-day workflows, production scheduling, order prioritization, quality control, and capacity planning. Optimize operational systems to increase consistency, reduce bottlenecks, and improve turnaround times. Develop, formalize, and implement operational policies, procedures, SOPs, and documentation that ensure clarity, alignment, and scale-ready processes. Document business systems, internal workflows, and repeatable processes to support training, automation, and operational maturity as the business grows. Oversee safety protocols, production standards, internal communication systems, and performance reporting. Support financial oversight — including forecasting, production costing, resource allocation, and inventory controls. Leverage technology, automation tools, AI, and digital dashboards to streamline communication, reporting, training, forecasting, and fulfillment efficiency. Work in close partnership with the Manager of Growth & Business Integration to align operational systems, fulfillment workflows, WMS implementations, and EOS-driven process improvements. Oversee staffing needs, onboarding, cross-training, and culture-focused leadership. Monitor and resolve production or fulfillment issues with proactive, solutions-first decision making. Who You Are A proven operations leader with 3–5 years in a management role Have minimum 2 years experience in 3PL, apparel decorating, print production, or screen printing Tech-savvy and highly comfortable using a variety of platforms, dashboards, and AI-driven tools Skilled at implementing technology to improve efficiency — from scheduling and workflow planning to fulfillment coordination and communication Familiar with EOS tools, scorecards, accountability charts, L10 meetings, or structured performance management Adept at building scalable operational systems, documenting SOPs, and implementing structured processes A collaborative leader and mentor who empowers staff and builds strong operational culture Calm, structured, analytical, and dependable in fast-paced environments Strong communicator capable of working cross-functionally and in strategic alignment with ownership and leadership Passionate about continuous improvement, automation, and data-informed decision making that supports sustainable growth Why Join Us Become a key operational leader in a rapidly scaling Canadian business Significant opportunity for career advancement as our systems, capacity, and service offerings expand Work within an entrepreneurial culture where experience, curiosity, initiative, and cultural fit matter Lead in a team-first environment where people are trusted, empowered, and supported Competitive salary: $60,000 – $70,000, commensurate with experience Direct collaboration with ownership and senior leadership, including our Manager of Growth & Business Integration Shape and architect operational policies, business systems, automation strategies, and AI adoption that prepare the business for scale How to Apply Please submit your resume and brief cover letter highlighting your relevant industry experience — especially in EOS, operations management, 3PL, apparel decorating, or AI-driven efficiency — to: hr@glprintingservices.com