Business Analyst

Job Title: Business Analyst (EMR / Health IT)Location: Burnaby OfficeAbout the RoleWe are seeking an experienced
Business Analyst
to support the evolution of our Electronic Medical Record (EMR) platform. This role is critical in bridging clinical, operational, and technical stakeholders by researching new feature ideas and enhancements, synthesizing feedback, and translating findings into clear, actionable requirements and user stories for product and engineering teams.The ideal candidate is analytical, communicative, and detail-oriented, with experience working on complex software products-ideally in healthcare and a strong grasp of structured requirements documentation.Additionally we would like someone who can think beyond requirements gathering to help define how success is measured, including KPIs and, where applicable, how emerging technologies such as AI can be thoughtfully incorporated into product workflows.Key ResponsibilitiesDiscovery & ResearchResearch and analyze
new feature opportunities
and
enhancements to existing EMR functionalityGather input from internal stakeholders (product, engineering, clinical, operations, compliance)Review regulatory, workflow, and customer-driven requirements relevant to EMR systemsAnalyze current-state workflows and identify gaps or improvement opportunitiesStakeholder CollaborationFacilitate discovery sessions, interviews, and requirements workshopsPresent findings, trade-offs, and recommendations to product and engineering leadershipAct as a liaison between business, clinical, and technical teamsRequirements & DocumentationDraft clear, structured
requirements documents
(BRDs, FRDs, or lean equivalents)Author
user stories
with acceptance criteria suitable for agile development teamsDefine functional and non-functional requirements, assumptions, constraints, and dependenciesSupport backlog refinement and sprint planning by clarifying intent and scopeProduct & Delivery SupportCollaborate with Product Managers to ensure requirements align with product strategySupport QA and UAT by clarifying expected behavior and edge casesAssist in evaluating delivered features against original requirementsRequired Qualifications3+ years of experience
as a Business Analyst, Product Analyst, or similar role
OR
a
Bachelor's degree in Business, Information Systems, Healthcare Administration, Computer Science, or a related field
combined with a
relevant internship, co-op, or hands-on project experience
in business analysis, product development, or software deliveryDemonstrated ability to
work independently, prioritize work, and move initiatives forward without always requiring detailed instructionsComfort operating in a
startup or fast-changing environment
where processes may evolve and ambiguity is commonStrong proficiency in requirements gathering, documentation, and user story creationExcellent analytical thinking and problem-solving skillsClear written and verbal communication skills with both technical and non-technical stakeholdersAbility to
define meaningful KPIs, success metrics, and outcome measures for new features, and to outline approaches for ongoing monitoring, reporting, and evaluation of those metrics over timePreferred / Nice-to-Have QualificationsExperience with
EMR/EHR systems, healthcare IT, or clinical workflowsKnowledge of long-term care, skilled nursing, or ambulatory healthcare settingsFamiliarity with healthcare regulations (e.G., HIPAA, audit requirements)Experience using tools such as:Azure DevOps, Jira, or similar backlog management toolsConfluence, SharePoint, or comparable documentation platformsSQL, Power BI, ExcelBackground working closely with clinicians, nurses, or healthcare administratorsExperience or working knowledge of leveraging AI/ML tools or platforms to improve workflows, decision-making, or product capabilities, including helping to define or support AI-driven processes or featuresWhat Success Looks Like in This RoleStakeholders feel heard and aligned on feature intentEngineering teams receive clear, testable, and well-scoped requirementsUser stories reduce rework and ambiguity during developmentNew features and enhancements meet real user and workflow needsDocumentation remains accurate, discoverable, and up to dateWhat We're Looking ForA
self-starter
who takes initiative and follows problems through to solutionsSomeone who asks the right questions, connects dots, and proposes ideas-not just documents requirementsA candidate who is adaptable, resourceful, and energized by building and improving products from the ground upAn individual who can balance structure and flexibility while supporting rapid product iteration
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