Restaurant Operations Manager Guest Experience

5 days ago

Wetaskiwin AB, Edmonton Census Division, AB; Alberta, Canada Boston Pizza International, Inc. (New Glasgow) Full-time

Shape exceptional Guest experiences at Boston Pizza through restaurant operations, staffing coordination, and front-of-house team leadership. Work shoulder to shoulder with team members.

The Front of House Manager assists the General Manager in operating a Boston Pizza restaurant. This position supports staffing, scheduling, training, development, and performance management for the Front of House team. You help maintain a positive, safe workplace while contributing to a thriving culture and consistent service experience.

Key Responsibilities:

  • Support the General Manager with restaurant daily operations
  • Coordinate front-of-house staffing and scheduling needs
  • Support team training, development, and performance management
  • Communicate goals and challenges while coaching team progress
  • Help deliver excellent Guest and team member experiences

Requirements:

  • Strong organizational skills for achieving operational goals
  • Effective time management in restaurant operations
  • Ability to build relationships with team members
  • Commitment to Foundations of Hospitality and food safety
  • Positive composure in a fast-paced environment

Use operational organization, communication, and coaching skills to support Boston Pizza's team and deliver excellent hospitality experiences.