Technical Manager

4 weeks ago

New Canada NS Avanciers Inc. Full time

Avanciers is a premier IT Staffing/Consulting organization and we are currently recruiting for a long term contract role for one of our premier client in Canada for Technical Manager – Coveo Implementation. This is Remote role and client is actively hiring for this position. Job Title: Technical Manager – Coveo Implementation (Contractor) Duration: 6+ months contract Location: Remote About the Role We are looking for an experienced Technical Manager to lead the design, development, and implementation of the Coveo Search Platform as part of a digital intranet transformation initiative. The role involves overseeing the full lifecycle — from requirements validation and architecture design to build, testing, and hypercare support. The solution will integrate Coveo with Contentful CMS and ServiceNow to deliver a unified, intelligent search experience across the organization. Key Responsibilities Leadership & Delivery Collaborate with business and technical stakeholders to refine and validate solution requirements. Define and document the end-to-end architecture, ensuring seamless integration between Coveo, Contentful, and ServiceNow, with scalability for future sources and use cases. Develop detailed sprint and delivery plans aligned with project milestones. Lead and manage cross-functional teams (development, QA, DevOps) to ensure high-quality and timely delivery. Conduct technical design reviews and serve as the primary liaison between internal teams, vendors, and business stakeholders. Oversee environment setup, configuration, and CI/CD pipeline implementation. Troubleshoot and resolve technical issues across build, testing, and hypercare phases. Maintain comprehensive technical documentation including architecture diagrams, configurations, and integration specifications. Support knowledge transfer, adoption, and post-launch stabilization activities. Required Technical Skills & Experience Coveo Expertise Proven hands-on experience with the Coveo Search Platform, including configuration, indexing, query pipelines, machine learning models, and analytics. Strong understanding of Coveo APIs, connectors, and integration — especially with Contentful CMS and ServiceNow. Experience in relevance tuning, result ranking, and usage analytics. Nice to have: Experience implementing Coveo for intranet solutions and familiarity with CAGR implementation. Preferred: Coveo Platform Developer Certification. Integration & Development Skills Experience integrating Contentful CMS with enterprise search platforms. Experience working with ServiceNow APIs, knowledge base integrations, and data synchronization. Proficiency in modern web technologies (JavaScript, Node.js). Solid understanding of API management, JSON, OAuth 2.0, and SSO integrations. Familiarity with Azure Cloud and CI/CD automation pipelines. Background in data modeling, semantic search, and search relevance optimization. Project Management & Delivery Proven experience leading cross-functional technical teams across development and QA. Strong Agile/Scrum background, including sprint planning and backlog management. Excellent communication, stakeholder management, and risk mitigation skills. Track record of delivering enterprise search or composable digital experience platforms successfully.

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