Service Request Intake Assistant

2 days ago
Ottawa ON, Ottawa Census Division, ON; Ontario, Canada Hrstalentsolutions Full-time
Service Request Intake Assistant Customer Service / Request Intake / Remote Full-time A customer asks for help with a service, but the team needs a clear record before it can act. The Service Request Intake Assistant reads the initial message or online form, identifies the type of request, and records the details supplied. This is the beginning of a service process, not a position that promises a resolution or decides whether a request will be approved. Find the related customer or service record when enough detail is provided. Open or update the request in the assigned online system. This small judgment keeps the queue understandable and avoids making customers repeat their history. A reviewer should be able to tell what the customer asked, which details were available, what you requested, and what remains pending. You would not fill gaps with an assumption or rewrite a complaint to make it sound simpler. This work requires careful handling of private information using the employer’s approved tools and instructions. A readable summary using the customer’s stated concern. The receiving team should be able to see the customer’s own words and the routine details you checked. A request may contain a practical question and a separate complaint. If a customer supplies screenshot or document, check that it is attached to the correct case and that the receiving team can open it. You should be comfortable reading messages closely, entering information into online forms, and writing short replies. Customer service experience is valuable because you may need to acknowledge a concern without predicting the answer. Office administration experience is valuable because the record needs to be accurate and easy to track. You will not decide whether a service is covered, authorize an exception, or offer a deadline that has not been confirmed. The ability to recognize that boundary matters more than having used a particular software system. full-time possibilities, with actual hours confirmed for the opening. Remote computer-based communication through assigned systems. A private home office or suitable workspace for customer details. #

  • Service Request Intake Assistant

    2 days ago

    Ottawa, ON, Canada Hrstalentsolutions Full-time

    Service Request Intake Assistant Customer Service / Request Intake / Remote Full-timeCompensation: 62,400–65,520 per year A customer asks for help with a service, but the team needs a clear record before it can act. The Service Request Intake Assistant reads the initial message or online form, identifies the type of request, and records the details...

  • Remote Service Request Intake Assistant

    2 days ago

    Ottawa, ON, Ottawa Census Division, ON; Ontario, Canada overhead door Full-time

    Shape customer service experiences from your home as a Remote Service Request Intake Assistant. Participate in managing service inquiries and ensure accurate record-keeping each day. In this full-time role, you'll handle service requests, confirming details and opening cases for the next steps. Key skills include keen observation while reading customer...

  • Remote Service Request Intake Assistant

    2 days ago

    Ottawa, ON, Canada overhead door Full-time

    Shape customer service experiences from your home as a Remote Service Request Intake Assistant. Participate in managing service inquiries and ensure accurate record-keeping each day. In this full-time role, you'll handle service requests, confirming details and opening cases for the next steps. Key skills include keen observation while reading customer...

  • Remote Service Request Intake Assistant

    2 days ago

    Toronto, ON, Toronto Census Division, ON; Ontario, Canada overhead door Full-time

    Shape customer service experiences from your home as a Remote Service Request Intake Assistant. Participate in managing service inquiries and ensure accurate record-keeping each day. In this full-time role, you'll handle service requests, confirming details and opening cases for the next steps. Key skills include keen observation while reading customer...

  • Remote Service Request Intake Assistant

    2 days ago

    Mississauga, ON, Peel Regional District, ON; Ontario, Canada overhead door Full-time

    Shape customer service experiences from your home as a Remote Service Request Intake Assistant. Participate in managing service inquiries and ensure accurate record-keeping each day. In this full-time role, you'll handle service requests, confirming details and opening cases for the next steps. Key skills include keen observation while reading customer...

  • Remote Service Intake Specialist

    2 days ago

    Ottawa, ON, Ottawa Census Division, ON; Ontario, Canada Hrstalentsolutions Full-time

    Hrstalentsolutions is seeking a Service Request Intake Assistant for remote, full-time work. The role centers on reading customer messages, capturing accurate details, and routing requests to the appropriate teams. The intake process emphasizes recording customer concerns without promising resolutions, while maintaining privacy and accuracy across systems....

  • Remote Service Intake Specialist

    2 days ago

    Toronto, ON, Toronto Census Division, ON; Ontario, Canada Hrstalentsolutions Full-time

    Hrstalentsolutions is seeking a Service Request Intake Assistant for remote, full-time work. The role centers on reading customer messages, capturing accurate details, and routing requests to the appropriate teams. The intake process emphasizes recording customer concerns without promising resolutions, while maintaining privacy and accuracy across systems....

  • Remote Service Intake Specialist

    2 days ago

    Ottawa, ON, Canada Hrstalentsolutions Full-time

    Hrstalentsolutions is seeking a Service Request Intake Assistant for remote, full-time work. The role centers on reading customer messages, capturing accurate details, and routing requests to the appropriate teams.The intake process emphasizes recording customer concerns without promising resolutions, while maintaining privacy and accuracy across systems. If...

  • Intake Administrator

    1 day ago

    Ottawa, ON, Ottawa Census Division, ON; Ontario, Canada Pinecrest-Queensway Community Health Centre Full-time

    Job Title: Intake Administrator (Bilingual) Department: Integrated Healthcare Status and Hours: Regular Full-Time (35h/wk) Pay scale: $23.364 to $27.489/h Reports to: Clinical Manager, Primary Care Deadline: Until Filled Benefits include: 4 weeks vacation plus other leave entitlements Extended Group Health benefits Flexible Health & Wellness Spending...

  • Full-time Intake and Outreach Coordinator

    2 days ago

    Ottawa, Ontario, Canada Algonquin College of Applied Arts and Technology Full-time $44 - $51 Permanent

    Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application. Department Centre for Accessible Learning Position Type Full-Time Support Salary Range $44.48-$51.40-Hourly Scheduled Weekly Hours 36.25 Anticipated Start Date November 30, 2026 Length Of Contract N/A Posting Information Support Staff...

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