Customer Experience Support Specialist

3 days ago

Montréal QC, Montreal Regional Municipality, QC; Montréal region; Québec Province, Canada NEPSE Trading Full-time

Customer Experience Support Specialists create personal customer experiences through phone, chat, and email while working remotely after training.

Turtles is seeking a Customer Happiness Advocate for its Customer Support team. The work centers on identifying issues, offering needs-based solutions, and helping customers succeed while shopping. Daily schedules combine simultaneous channels, documentation, and customer-focused follow-up.

Key Responsibilities:

  • Take phone calls alongside simultaneous customer chats
  • Respond to customer emails with quality answers
  • Identify and resolve customer issues effectively
  • Offer needs-based solutions rather than pushy sales
  • Document each customer ticket after follow-up

Requirements:

  • Excellent written and spoken communication skills
  • Ability to multitask across communication tools
  • Creative problem-solving and personal customer focus
  • Willingness to learn new software
  • Ability to continuously develop and adapt

Use customer communication, problem-solving, and channel management skills to deliver high-quality support for Turtles shoppers worldwide.