Remote Technical Support Representative

4 days ago

Halifax NS, Halifax County, NS; Nova Scotia, Canada TP Full-time

Deliver first-level technical support remotely while troubleshooting client products and guiding customers through clear, solution-focused assistance.

As a Technical Support Representative, you will provide customer service for client products across a structured remote environment. Troubleshoot technical issues using diagnostic tools and procedures. Build trust through active listening, accurate documentation, and coordinated resolutions.

Key Responsibilities:

  • Provide first-level technical support for client products
  • Troubleshoot issues using established diagnostic tools and procedures
  • Handle calls empathetically while listening to customer concerns
  • Document customer interactions in electronic systems
  • Coordinate resolutions and schedule service calls

Requirements:

  • Reside in Manitoba, Saskatchewan, Nova Scotia, or New Brunswick
  • Hold an accredited technical or clinical education credential
  • Bring two years of technical or medical device support
  • Use electronic documentation systems confidently
  • Maintain hardwired internet and a secure home workspace

Apply your troubleshooting, communication, and documentation skills as a remote Technical Support Representative serving client product customers.