New Construction Warranty Technician
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The ideal candidate will need to be able to prioritize workloads, manage projects, work with other trades, deal with purchasers/home owners all while working closely with our Service Coordinators, Inspectors and Trades. Strong customer service skills are a must. If you consider yourself to be a "jack of all trades" we are looking for you
Reporting to the Warranty Service Manager, the Warranty Technician will be responsible for:
Pre Homeowner Occupancy
- Fix and eliminate deficiency items before Certification of Completion and Pre-Delivery Inspections, including preparation for occupancy inspection. Items may include, but not limited to: drywall patching, painting, rough carpentry work and other duties as required.
- Assess and Remediate any construction deficiencies prior to occupancy.
- Ensure complete cleanup of home, inside and outside.
Post Homeowner Occupancy
- Fix and eliminate all warranted deficiency items as noted on Homeowner Warranty Forms:
- Review service warranty lists with homeowners – explaining timelines for each item to be repaired.
- Advise homeowners of process to assign work to trades and rough timelines.
- Preparation of homes to ensure compliance with service standards.
- Ensure complete cleanup of home, inside and outside.
- Develops a positive and helpful working relationship with the Homeowner.
- Seek opportunities to assist homeowners to provide exceptional customer service.
Knowledge, Skills and Abilities:
- Completion of High school education.
- Experience in residential/commercial construction, renovations and/or repairs.
- Knowledge of and demonstrated proficiency in a variety of functions including but not limited to carpentry, drywall, painting.
- Knowledge of various tools and equipment required to perform the functions of this role.
- Excellent customer service skills in dealing with homeowners.
- Ability to coordinate multiple tasks in a positive manner as well as having a flexible work style.
- Flexible, and the ability to travel daily to assigned sites and to work at various build locations.
- Self-directed and motivated with ability to work independently, and with little supervision.
- Punctual, reliable, with an excellent work ethic is paramount
- Must have own vehicle (paid mileage) and tools (with allowance).
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