Court Services Client Information Advisor
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Support court visitors and Albertans as a Client Information Advisor, using research, judgment, and clear communication in Edmonton.
As part of Alberta's Court and Justice Services, you will help people navigate justice-related information and services. The permanent full-time position combines contact centre service with rotational information kiosk duties at court locations. Success requires organized handling of high work volumes, careful analysis, and adaptable decision-making.
Key Responsibilities:
- Deliver public information using knowledge-based tools and decision trees
- Assess needs against legislative, regulatory, and policy requirements
- Guide clients toward relevant programs, applications, and resources
- Refer matters beyond CJS programs to suitable organizations
- Assist court attendees with general questions at kiosks
Requirements:
- High School Diploma with three years related experience
- Experience in contact centre or customer service settings
- Ability to manage changing priorities and responsibilities
- Strong interpersonal skills with stakeholders, colleagues, and Albertans
- Accuracy, attention to detail, and effective time management
Bring client-focused service, analytical thinking, and adaptable communication to court information delivery in Edmonton's justice system.
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