Customer Lifecycle Account Manager
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Manage customer relationships and recurring revenue for Cansel across British Columbia and Alberta. Apply account management and customer success skills in a customer-facing role.
As Customer Lifecycle Account Manager, you will manage existing customers throughout their asset lifecycle. Your portfolio includes software subscriptions, services, software, and hardware maintenance plans. You will understand customer workflows and technology needs while supporting Cansel solution adoption. The position also involves renewals, retention, and account expansion.
Key Responsibilities:
- Manage existing Cansel customers through proactive regular engagement
- Manage renewals while meeting or exceeding revenue targets
- Understand customer businesses, workflows, and technology needs
- Support adoption and maximize Cansel solution value
- Identify upselling, cross-selling, and account expansion opportunities
Requirements:
- Experience in sales, account management, or customer success
- Strong customer relationship and account management skills
- Confidence leading conversations by phone, email, and virtual meeting
- Experience using CRM systems and maintaining accurate information
- Strong organizational, communication, and follow-up skills
Bring customer relationship, renewal, and commercial skills to grow Cansel accounts across British Columbia and Alberta.
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