Library Assistant

Job Number: 4947

Job Type: PermanentPart-Time

Vacancy Reason: Backfill

Location: 145 Huron St - New Hamburg Library

Job Category: Health Care and Social Assistance

Number of Positions: 1

Department: Region of Waterloo Library Branches

Division: Planning, Development and Legislative Services

Hours of Work: 35

Work Schedule: This position works up to 24 hours per week, Tuesday - Saturday. Work shifts include weekend and evening hours.

Union: OTHER

Grade: Part Time/No Full Time Equivalent Grade 003

Salary Range: $26.29 - $29.73 per hour

About Us

The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:

• Taking only what we need
• Leaving some for others
• Keeping the dish clean

This agreement underpins our vision, mission, and core value, and reinforces our dedication to meaningful reconciliation and equity.

Waterloo Region is home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023‑2027 Strategic Plan , “Growing with Care,” we prioritize homes for all, climate aligned growth, equitable services and opportunities and a resilient and future ready organization. Our mission is to provide essential services that enhance the quality of life for all residents, while our core value emphasizes caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.

The Role

Provides public library services at library branches or other community locations, including customer service, circulations, and helping with programs and events.

Duties/Responsibilities

• Provides customer service to members in the library’s adult and children’s areas. Implements library policies and procedures at the branch level under management’s direction.
• Circulates materials in and out of the library. Reserves materials for members, registers new members, collects fines and other charges using circulation software, and records desk receipts. Notifies members regarding reserved or overdue materials, explains library policies to the public, and addresses minor complaints, as required.
• Assists members to find answers to information requests or specific items in the branch by using catalogue, print, audiovisual, and digital library resources. Verifies and requests materials not available in the branch, and fills requests from other branches and initiates transfers. Selects and recommends a variety of reading materials. Provides basic technological assistance to the public.
• Assists to shelve materials and participates in collection maintenance within established guidelines. Checks that materials are in good condition and recommends replacements as necessary.
• Assists with programs and events (e.g., children’s and adult programs, book sales, special events) and presents programs as required. Promotes library collection and services to the community.
• Participates in library staff meetings.
• Makes recommendations to the Library Collections Coordinator for new material.
• Collects fines/charges, and handles revenue from book sales, ticketed events, and sale of library items. Reports need to repair the building or collection to management.
• Occasionally provides guidance/support, and assigns work to volunteers and library pages per established criteria.
• Refers to management for direction on difficult information inquiries, work schedules, duties, customer complaints, and situations outside established procedures.
• Backs up other direct service branch staff as required, including overseeing volunteer activities per volunteer policy to ensure health and safety compliance.
• Performs related duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge and skills are normally acqui