Senior Manager, Fulfillment

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started. At Loblaw Digital, we know our customers expect the best from us. Whether that means building innovative online shopping experiences or finding new ways to get customers what they want, when and where they want it, we’re up for the challenge. We’ve created leading e-commerce experiences across grocery, beauty, pharmacy, and apparel—and we’re only just getting started. Joe Fresh E-commerce is entering its next phase of growth, and fulfillment is critical to our success. Our store network creates an opportunity to deliver greater selection and convenience while building a fulfillment model that is fast, reliable, and cost effective. As the Senior Manager, Fulfillment & Operations, you will lead the evolution and performance of Joe Fresh’s e-commerce fulfillment network across ship-from-store, BOPIS, marketplaces, and future fulfillment channels. You will bring together operations, data, technology, inventory, logistics partners, and our store network to improve how orders move from click to customer. This is a highly cross-functional role for someone who understands e-commerce fulfillment end to end and can turn data and operational complexity into solutions that improve customer experience, productivity, and profitability. You will build a scalable fulfillment operation that supports Joe Fresh E-commerce growth while balancing customer experience, speed, cost, and operational efficiency. Working across Store Operations, Allocations, Finance, Product, Technology, Supply Chain, and logistics partners, you will optimize the fulfillment network, strengthen store execution, and advance the capabilities required to support future growth. Own and evolve the end-to-end e-commerce fulfillment strategy across ship-from-store, BOPIS, marketplaces, and future fulfillment channels, balancing customer experience, speed, cost, and scale. Lead network performance, including store onboarding, capacity planning, productivity, fulfillment speed, and readiness for growth and key commercial events. Use data to optimize inventory positioning, order routing, split shipments, transit times, and cost per order. Lead the business relationship with technology partners, influencing enhancements to order routing, inventory visibility, fulfillment logic, and system performance. Oversee carrier and logistics partner performance, ensuring service levels, capacity, cost, and delivery performance support business and customer expectations. Establish and manage fulfillment KPIs across fulfillment speed, store productivity, on-time shipping, cancellations, split shipments, cost per order, and customer satisfaction. Lead fulfillment financial planning and performance management, including budgets, forecasting, shipping costs, and cost-efficiency opportunities. Partner with Store Operations to establish clear processes, communications, SOPs, training, and performance expectations that enable consistent execution. Lead operational readiness for key business events, including online exclusives, promotions, peak periods, and new assortment or channel initiatives. Partner with Product and Technology to prioritize new capabilities, automation, and tools that improve fulfillment performance and scalability. Build strong cross-functional relationships and influence teams toward shared fulfillment, customer, and business objectives. An E-commerce Fulfillment Expert: You have strong knowledge of e-commerce and omnichannel fulfillment, including ship-from-store, BOPIS, order management, inventory availability, order routing, last-mile delivery, and store-based fulfillment. A Data-Driven Operator: You use data to diagnose operational issues, identify root causes, establish KPIs, and improve service, productivity, and cost. A Commercially Minded Operations Leader: You understand fulfillment economics and can balance customer experience, cost, and operational complexity. You are comfortable managing budgets, forecasts, and business cases. A Continuous Improvement Leader: You simplify complex operational problems and develop scalable solutions, using technology and automation to improve productivity and ways of working. A People Leader: You develop high-performing teams through clear direction, coaching, and accountability. 7+ years of progressive experience in e-commerce fulfillment, omnichannel operations, retail operations, logistics, supply chain, or a related field. ~ Strong understanding of end-to-end e-commerce fulfillment, including ship-from-store, BOPIS, inventory all