Customer Care Operations Lead
3 days ago
Vancouver BC, Greater Vancouver Regional District, BC; British Columbia, Canada
QuadReal Property Group
Full-time
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QuadReal Property Group is seeking a Customer Care Operations Manager to lead the customer care function for a major residential project in Canada. The role oversees office operations, site orientations, possession activities, and deficiency management, collaborating with construction partners and homeowners to ensure high-quality service and timely project turnover.
The position manages a team of coordinators, ensuring adherence to SLAs, warranty requirements, and documentation standards, while
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