Full-Time Claims Adjuster

Job Description
Warranty Claim Adjuster Rank 3 Scarborough, ON (Hybrid) TCI) currently has an exciting full-time opportunity for a solution-oriented person to support our Customer Services department reporting to the Manager, Warranty Claims. The selected candidate will assist Dealers to correctly administer Factory Warranty and Extra Care Protection (ECP) claims via the Warranty Assistance Phone Line. This person will also be accountable for processing Factory Warranty and ECP claims submitted by our Dealer network. Professional growth and development programs to help advance your career A focus on respect for people and continuous improvement Competitive compensation package including bonus Extended health care and dental benefits effective immediately Company pension plan with additional employer contributions Paid holiday shutdown and competitive paid time off benefits Dealer Warranty Assistance: Provide prompt and accurate dealer assistance on Warranty Assistance telephone line Maintain a high level of customer service standard to ensure Dealer satisfaction. Claims Processing: Promptly review and process Factory and ECP claims while maintaining accuracy and dealer satisfaction. Assess and adjudicate Warranty and ECP claims with both Dealer satisfaction and cost control in mind. Review, adjust and resubmit warranty claims rejected by TMC Work closely with Product Quality & Service Support (PQSS), Vehicle Safety & Compliance Liaison Office Canada (VSCLOC)to assist dealers in efficient claims processing. Work closely with Field Warranty Consultants (FWC) when needed Process additional administrative works and ad-hoc requests and studies as required One-year work experience in customer services College diploma/university degree or an automotive related discipline considered an asset Basic automotive technical knowledge is an asset Dealership experience within the Service/Parts area and/or customer service is an asset Proven aptitude for relationship-building with key stakeholders Bilingual (English/French) Mandatory Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centers in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives. A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. TCI) offre actuellement un poste à temps plein très intéressant destiné à une personne axée sur les solutions, qui viendra renforcer notre service à la clientèle sous la supervision du directeur, Réclamations de garantie. Un accent mis sur le respect des personnes et l’amélioration continue Des prestations d’assurance-maladie et d’assurance dentaire complémentaires disponibles immédiatement Un régime de retraite d’entreprise comprenant des cotisations de l’employeur Une période de fermeture des bureaux et des congés payés concurrentiels Travailler en étroite collaboration avec le département Qualité du produit et Soutien du service (PQSS) ainsi qu’avec le Bureau de liaison pour la sécurité et la conformité automobiles du Canada (VSCLOC) pour aider les concessionnaires à traiter efficacement les réclamations Traiter les travaux administratifs supplémentaires ainsi que les demandes et études ponctuelles, selon les besoins Un diplôme d’études collégiales/universitaires ou dans une discipline liée à l’automobile est considéré comme un atout Des connaissances techniques de base du domaine de l’automobile sont un atout Une expérience au sein d’une concession automobile dans le département des pièces/du service et/ou du service à la clientèle est un atout Bilingue (anglais/français) – obligatoire Toyota Canada Inc. est le distributeur canadien exclusif des véhicules Toyota et Lexus. Le siège social de Toyota Canada est situé à Toronto et la compagnie a des bureaux régionaux à Vancouver, Calgary, Montréal et Halifax. Les pièces et accessoires Toyota sont distribués par les Centres de distribution des pièces de TCI situés à Bowmanville et Vancouver. Au Canada, TCI soutient plus de 287 concessionnaires Toyota et Lexus en leur fournissant notamment des services de