Desk-Side IT Support Analyst — End User Services
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Alberta Energy Regulator (AER) is seeking an Analyst, End User Services & Service Desk Support to provide hands-on deskside support at the Calgary Head Office. You will diagnose hardware, software, and peripheral issues, image and refresh devices, and assist with meeting-room AV setups and VIP support.
You will also support the Service Desk with calls, tickets, and triage, ensuring first-contact resolution wherever possible, while adhering to ITIL processes and security policies.