Desk-Side IT Support Analyst — End User Services

3 days ago

Calgary AB, Calgary Census Division, AB; Alberta, Canada 100 Alberta Energy Regulator Full-time

Alberta Energy Regulator (AER) is seeking an Analyst, End User Services & Service Desk Support to provide hands-on deskside support at the Calgary Head Office. You will diagnose hardware, software, and peripheral issues, image and refresh devices, and assist with meeting-room AV setups and VIP support.

You will also support the Service Desk with calls, tickets, and triage, ensuring first-contact resolution wherever possible, while adhering to ITIL processes and security policies.